Operations Performance & Compliance Coordinator

Europcar; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Six weeks parental leave

Training & career development

Global brand opportunities

GoodCompany Award recognition

Same-day pay

Referral bonuses

Employee discounts

Wellbeing support (EAP & Calm App)

Job summary

Europcar Australia is seeking a full time Operations Support Coordinator to join our team at Tullamarine, Head Office on a 12 month maximum term contract. Reporting to the Operations Performance Manager, this role supports the Operations team to achieve performance objectives, KPIs and budget.

Key responsibilities include driving compliance, franchise support, policy implementation, and maintaining the Operations Manual, with ongoing liaison across L&D, HQ, Marketing and Fleet to maximise

Qualifications

• Minimum 2 years’ customer service experience.
• Cluster Manager experience is highly desirable.
• Computer literacy, intermediate skills in Microsoft Office / Google Platform.
• Strong customer service skills.
• Analytical thinker with attention to detail.
• Exceptional level of communication skills, both verbal and written.
• Ability to work in a fast paced environment and under pressure to meet deadlines.

Responsibilities

• Assist Operations Management to drive compliance and performance improvements.
• Assist with Franchise management and liaison and support them with their business needs.
• Develop and implement operational policies and procedures as necessary.
• Maintain the Operations Manual for the business.
• Liaise with L&D to ensure communications and training needs are developed and remain consistent across the business.
• Work with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned.
• Review station profitability and work with managers to increase contribution and profitability.
• Work with Operations Management to develop manpower, P&L and cap ex budgets.
• Liaise with Marketing to manage the Visual Identity program for stations.
• Work with stations to maximise return from ancillary equipment products.
• Liaise with Fleet operations to manage fleet deliveries and deletions to maximise utilisation.
• Work with Operations Managers to achieve revenue management targets and manage the reward program for counter agents.

Skills

Customer service

Analytical thinking

Attention to detail

Communication skills

Ability to work under pressure

Tools

Microsoft Office

Google Workspace

Job description

Europcar Australia is seeking a full time Operations Support Coordinator to join our team at Tullamarine, Head Office on a 12 month maximum term contract. Reporting to the Operations Performance Manager, this role supports the Operations team to achieve performance objectives, KPIs and budget.

Key responsibilities include driving compliance, franchise support, policy implementation, and maintaining the Operations Manual, with ongoing liaison across L&D, HQ, Marketing and Fleet to maximise