Operations Performance & Support Coordinator

CLA Trading Pty Limited; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Training and career development

Global brand opportunities

Same-day pay

Referral bonuses

Private health insurance

Wellbeing support

Job summary

Europcar Australia is seeking a full-time Operations Support Coordinator at our Tullamarine Head Office to support performance objectives, budgets and KPIs. You’ll drive compliance, assist with franchise management, and help implement policies across the business.

Ideal candidates have 2+ years in customer service, strong communication skills, and solid MS Office/Google Suite literacy in a fast-paced environment.

Qualifications

• Minimum 2 years' customer service experience.
• Cluster Manager experience is highly desirable.
• Computer literacy, intermediate skills in Microsoft Office / Google Platform.
• Strong customer service skills.
• Analytical thinker with attention to detail.
• Exceptional level of communication skills, both verbal and written.
• Ability to work in a fast paced environment and under pressure to meet deadlines.

Responsibilities

• Assist Operations Management to drive compliance and performance improvements.
• Assist with Franchise management and liaison and support them with their business needs.
• Develop and implement operational policies and procedures as necessary.
• Maintain the Operations Manual for the business.
• Liaise with L&D to ensure communications and training needs are developed and remain consistent across the business.
• Work with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned.
• Review station profitability and work with managers to increase contribution and profitability.
• Work with Operations Management to develop manpower, P&L and cap ex budgets.
• Liaise with Marketing to manage the Visual Identity program for stations.
• Work with stations to maximise return from ancillary equipment products.
• Liaise with Fleet operations to manage fleet deliveries and deletions to maximise utilisation.
• Work with Operations Managers to achieve revenue management targets and manage the reward program for counter agents.

Skills

Customer service

Analytical thinking

Communication

MS Office

Google Workspace

Tools

Microsoft Office

Google Platform

Job description

Europcar Australia is seeking a full-time Operations Support Coordinator at our Tullamarine Head Office to support performance objectives, budgets and KPIs. You’ll drive compliance, assist with franchise management, and help implement policies across the business.

Ideal candidates have 2+ years in customer service, strong communication skills, and solid MS Office/Google Suite literacy in a fast-paced environment.