Operations Support Coordinator

Europcar; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Six weeks parental leave

Training & career development

Global brand opportunities

GoodCompany Award recognition

Same-day pay

Referral bonuses

Employee discounts

Wellbeing support (EAP & Calm App)

Job summary

Europcar Australia is seeking a full time Operations Support Coordinator to join our team at Tullamarine, Head Office on a 12 month maximum term contract. Reporting to the Operations Performance Manager, this role supports the Operations team to achieve performance objectives, KPIs and budget.

Key responsibilities include driving compliance, franchise support, policy implementation, and maintaining the Operations Manual, with ongoing liaison across L&D, HQ, Marketing and Fleet to maximise

Qualifications

• Minimum 2 years’ customer service experience.
• Cluster Manager experience is highly desirable.
• Computer literacy, intermediate skills in Microsoft Office / Google Platform.
• Strong customer service skills.
• Analytical thinker with attention to detail.
• Exceptional level of communication skills, both verbal and written.
• Ability to work in a fast paced environment and under pressure to meet deadlines.

Responsibilities

• Assist Operations Management to drive compliance and performance improvements.
• Assist with Franchise management and liaison and support them with their business needs.
• Develop and implement operational policies and procedures as necessary.
• Maintain the Operations Manual for the business.
• Liaise with L&D to ensure communications and training needs are developed and remain consistent across the business.
• Work with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned.
• Review station profitability and work with managers to increase contribution and profitability.
• Work with Operations Management to develop manpower, P&L and cap ex budgets.
• Liaise with Marketing to manage the Visual Identity program for stations.
• Work with stations to maximise return from ancillary equipment products.
• Liaise with Fleet operations to manage fleet deliveries and deletions to maximise utilisation.
• Work with Operations Managers to achieve revenue management targets and manage the reward program for counter agents.

Skills

Customer service

Analytical thinking

Attention to detail

Communication skills

Ability to work under pressure

Tools

Microsoft Office

Google Workspace

Job description

Job Description

Europcar Australia is seeking a full time motivated Operations Support Coordinator to join our team at Tullamarine, Head Office on a 12 month maximum term contract.Reporting to the Operations Performance Manager, this role is responsible for supporting the Operations team to achieving performance objectives, KPIs and budget.

Why join Europcar?

• Six weeks’ employer-paid parental leave (in addition to government entitlements)

• Ongoing training and career development opportunities

• Global brand opportunities across AU/NZ and beyond

• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

• Access same-day pay through our financial wellbeing partner

• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Assist Operations Management to drive compliance and performance improvements

• Assist with Franchise management and liaison and support them with their business needs.

• Develop and implement operational policies and procedures as necessary.

• Maintain the Operations Manual for the business.

• Liaise with L&D to ensure communications and training needs are developed and remain consistent across the business.

• Work with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned.

• Review station profitability and work with managers to increase contribution and profitability.

• Work with Operations Management to develop manpower, P&L and cap ex budgets.

• Liaise with Marketing to manage the Visual Identity program for stations.

• Work with stations to maximise return from ancillary equipment products.

• Liaise with Fleet operations to manage fleet deliveries and deletions to maximise utilisation.

• Work with Operations Managers to achieve revenue management targets and manage
  the reward program for counter agents.

To be considered for this position you should possess:

• Minimum 2 years’ customer service experience

• Cluster Manager experience is highly desirable

• Computer literacy, intermediate skills in Microsoft Office / Google Platform

• Strong customer service skills

• Analytical thinker with attention to detail

• Exceptional level of communication skills, both verbal and written

• Ability to work in a fast paced environment and under pressure to meet deadlines

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together. More than ever, we’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning, and Euromobil®, a German car rental player. The Group also operates the “myEuropcar” platform for vehicle subscription.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info: www.europcar-mobility-group.com

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com