Fleet Maintenance Coordinator: Roadside Support Lead

CLA Trading Pty Limited; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Europcar Australia is recruiting a Maintenance Coordinator to join the Fleet team in a full-time role based at Head Office, Tullamarine, Victoria. The role supports Roadside service across Australia and New Zealand and provides administrative support to the On Road Support team.

Key duties include coordinating reports, delivering excellent customer service, and aiding fleet audits to meet utilisation and revenue targets. MS Office proficiency and logistics experience are desirable.

Qualifications

• Minimum 12 months' experience in either fleet or frontline operational role.
• Background in car rental / travel and tourism industry is desirable.
• Mechanical awareness is preferred.
• Business qualification or related qualification in logistics highly desirable.
• Experience working with Greenway, Ataraxia & IPOS is advantageous.

Responsibilities

• Support Roadside service to customer network across AU & NZ.
• Support call handling KPIs for Roadside service with maximum customer service in mind.
• Support effective use of Manufacturer Roadside service and interact with manufacturers for improvements.
• Assist with Fleet Audits for locations as necessary.
• Support in the development and implementation of operational policies and procedures.
• Coordinate the compilation of operational reports.
• Provide exceptional customer service to drive national NPS targets.
• Support management of out-of-service units and expedite their return to service.
• Maintain and control the damage portal.

Skills

Fleet operations

MS Office

Customer service

Time management

Interpersonal communication

Mechanical awareness

Education

Business qualification or related qualification in logistics

Tools

Greenway

Ataraxia

IPOS

Job description

Europcar Australia is recruiting a Maintenance Coordinator to join the Fleet team in a full-time role based at Head Office, Tullamarine, Victoria. The role supports Roadside service across Australia and New Zealand and provides administrative support to the On Road Support team.

Key duties include coordinating reports, delivering excellent customer service, and aiding fleet audits to meet utilisation and revenue targets. MS Office proficiency and logistics experience are desirable.