Operations Support Coordinator

CLA Trading Pty Limited; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Training and career development

Global brand opportunities

Same-day pay

Referral bonuses

Private health insurance

Wellbeing support

Job summary

Europcar Australia is seeking a full-time Operations Support Coordinator at our Tullamarine Head Office to support performance objectives, budgets and KPIs. You’ll drive compliance, assist with franchise management, and help implement policies across the business.

Ideal candidates have 2+ years in customer service, strong communication skills, and solid MS Office/Google Suite literacy in a fast-paced environment.

Qualifications

• Minimum 2 years' customer service experience.
• Cluster Manager experience is highly desirable.
• Computer literacy, intermediate skills in Microsoft Office / Google Platform.
• Strong customer service skills.
• Analytical thinker with attention to detail.
• Exceptional level of communication skills, both verbal and written.
• Ability to work in a fast paced environment and under pressure to meet deadlines.

Responsibilities

• Assist Operations Management to drive compliance and performance improvements.
• Assist with Franchise management and liaison and support them with their business needs.
• Develop and implement operational policies and procedures as necessary.
• Maintain the Operations Manual for the business.
• Liaise with L&D to ensure communications and training needs are developed and remain consistent across the business.
• Work with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned.
• Review station profitability and work with managers to increase contribution and profitability.
• Work with Operations Management to develop manpower, P&L and cap ex budgets.
• Liaise with Marketing to manage the Visual Identity program for stations.
• Work with stations to maximise return from ancillary equipment products.
• Liaise with Fleet operations to manage fleet deliveries and deletions to maximise utilisation.
• Work with Operations Managers to achieve revenue management targets and manage the reward program for counter agents.

Skills

Customer service

Analytical thinking

Communication

MS Office

Google Workspace

Tools

Microsoft Office

Google Platform

Job description

Job Description Europcar Australia is seeking a full time motivated Operations Support Coordinator to join our team at Tullamarine, Head Office on a 12 month maximum term contract. Reporting to the Operations Performance Manager, this role is responsible for supporting the Operations team to achieving performance objectives, KPIs and budget.

Why join Europcar?

• Six weeks’ employer-paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Assist Operations Management to drive compliance and performance improvements
• Assist with Franchise management and liaison and support them with their business needs
• Develop and implement operational policies and procedures as necessary
• Maintain the Operations Manual for the business
• Liaise with L&D to ensure communications and training needs are developed and remain consistent across the business
• Work with HQ departments to ensure control mechanisms are in place and exception reporting is deployed regularly and exceptions actioned
• Review station profitability and work with managers to increase contribution and profitability
• Work with Operations Management to develop manpower, P&L and cap ex budgets
• Liaise with Marketing to manage the Visual Identity program for stations
• Work with stations to maximise return from ancillary equipment products
• Liaise with Fleet operations to manage fleet deliveries and deletions to maximise utilisation
• Work with Operations Managers to achieve revenue management targets and manage the reward program for counter agents

To be considered for this position you should possess:

• Minimum 2 years' customer service experience
• Cluster Manager experience is highly desirable
• Computer literacy, intermediate skills in Microsoft Office / Google Platform
• Strong customer service skills
• Analytical thinker with attention to detail
• Exceptional level of communication skills, both verbal and written
• Ability to work in a fast paced environment and under pressure to meet deadlines

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox‑Rent‑A‑Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil® - a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info: www.europcar-mobility-group.com

More info at: www.europcar-mobility-group.com