Operations & Participant Experience Coordinator

Growing Daily Disability Services; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Growing Daily Disability Services is seeking an organised operations assistant to support daily activities and ensure participants receive a quality experience. This role isn’t about desk work alone; you’ll ensure the team has the information and systems needed to perform well.

You will manage participant records, coordinate rosters and transport, monitor processes, assist with audits, and provide feedback to improve how we operate in a fast-growing environment.

Responsibilities

• Answering phone calls and emails and being a friendly, professional first point of contact
• Managing participant profiles, records and documentation
• Booking Participant Transport
• Coordinating day-to-day operational tasks, including rosters and enquiries
• Following things up — because \"I'll get back to you\" actually means getting back to them
• Checking that processes are being followed and identifying where they aren't
• Assisting with internal audits and quality checks
• Noticing gaps, problems or things that could work better — and telling us about them
• Providing honest feedback to management
• Helping continually improve the way we operate

Job description

Growing Daily Disability Services is seeking an organised operations assistant to support daily activities and ensure participants receive a quality experience. This role isn’t about desk work alone; you’ll ensure the team has the information and systems needed to perform well.

You will manage participant records, coordinate rosters and transport, monitor processes, assist with audits, and provide feedback to improve how we operate in a fast-growing environment.