Operations Assistant

Growing Daily Disability Services; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Growing Daily Disability Services is seeking an organised operations assistant to support daily activities and ensure participants receive a quality experience. This role isn’t about desk work alone; you’ll ensure the team has the information and systems needed to perform well.

You will manage participant records, coordinate rosters and transport, monitor processes, assist with audits, and provide feedback to improve how we operate in a fast-growing environment.

Responsibilities

• Answering phone calls and emails and being a friendly, professional first point of contact
• Managing participant profiles, records and documentation
• Booking Participant Transport
• Coordinating day-to-day operational tasks, including rosters and enquiries
• Following things up — because \"I'll get back to you\" actually means getting back to them
• Checking that processes are being followed and identifying where they aren't
• Assisting with internal audits and quality checks
• Noticing gaps, problems or things that could work better — and telling us about them
• Providing honest feedback to management
• Helping continually improve the way we operate

Job description

You'll be right in the middle of day-to-day operations, helping make sure participants receive the experience they deserve and the team has the information and support they need to do their jobs well. This isn't a role where you'll just sit behind a desk ticking boxes.

Key responsibilities

• Answering phone calls and emails and being a friendly, professional first point of contact
• Managing participant profiles, records and documentation
• Booking Participant Transport
• Coordinating day-to-day operational tasks, including rosters and enquiries
• Following things up — because "I'll get back to you" actually means getting back to them
• Checking that processes are being followed and identifying where they aren't
• Assisting with internal audits and quality checks
• Noticing gaps, problems or things that could work better — and telling us about them
• Providing honest feedback to management
• Helping continually improve the way we operate

About you

• Takes ownership and doesn't need someone standing over you telling you what needs doing
• Loves a system and likes knowing where things are, keeping information accurate and creating order when things get busy
• Has an eye for detail and notices the little things
• Isn't afraid to speak up and will bring problems to the table to help find a better way
• Cares about the person behind the paperwork and understands how work ultimately affects a real person's experience
• Can handle a fast-growing business and roll up your sleeves to figure things out

About us

Growing Daily exists because we believe people accessing disability services deserve better. More choice. More flexibility. More respect. And a service that actually listens to what matters to them.