Admin Coordinator – Disability Services & Scheduling

Everyday Independence; Mornington; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career development

Pet-friendly hubs

Wellbeing days

Paid parental leave

Employee counselling services

Job summary

Everyday Independence is seeking an Administration Assistant to support scheduling and administration for disability services in Mornington. You will manage participant communications, onboarding, and maintain accurate service documentation, ensuring a smooth participant experience.

The role emphasizes professional customer service, attention to detail, and teamwork within a collaborative hub. Experience with scheduling and databases is valued, with Salesforce advantageous.

Qualifications

• 2–3 years’ experience in administration with a customer service focus.
• Scheduling/rostering experience.
• Experience managing client databases; Salesforce advantageous.
• Strong commitment to participant satisfaction.
• Ability to prioritise tasks and work with urgency.
• Attention to detail and teamwork.
• Willingness to obtain Working With Children’s Check and NDIS screening.

Responsibilities

• Schedule therapy sessions using Skedulo in line with Therapy Plans.
• Reschedule sessions when practitioners or participants are unavailable.
• Onboard new participants and set expectations for service delivery.
• Conduct over-the-phone risk assessments and record identified risks.
• Maintain accurate Service Agreements for participants.
• Attend weekly team meetings and share impact and insights.
• Collaborate with admin team to complete tasks efficiently.
• Deliver professional and emotionally intelligent customer service via phone, in person, and email.

Job description

Everyday Independence is seeking an Administration Assistant to support scheduling and administration for disability services in Mornington. You will manage participant communications, onboarding, and maintain accurate service documentation, ensuring a smooth participant experience.

The role emphasizes professional customer service, attention to detail, and teamwork within a collaborative hub. Experience with scheduling and databases is valued, with Salesforce advantageous.