Operations Officer AO4

Queensland Government; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government in Cairns is seeking a permanent AO4 Operations Officer to support connected communities and inclusive service delivery. The role focuses on frontline customer service, resolving complex complaints, and preparing ministerial material.

You will provide advisory support on legislation and policy, monitor data systems for governance, and coordinate the School Transport Assistance Scheme (STAS) and related regulatory matters such as Driver Authorisation and Operator

Responsibilities

• Deliver frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Provide advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitor data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinate, administering and supervising specialised school transport and the school transport assistance scheme (STAS).
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assist with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Job description

TMR are looking for a permanent AO4 Operations Officer in Cairns who can deliver on our vision of Connected communities in a sustainable, thriving, and inclusive Queensland, is aspirational and describes where we want to get to. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.Some of your responsibilities will include:- Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.- Providing advice to industry and stakeholders on legislation, policy and operational delivery.- Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.- Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)- Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.- Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.Applications will remain current for 12 months.Job Ad Reference: QLD/703877/26Closing Date: Tuesday, 27 October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.