Operations Officer

seek.com.au; Sydney; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Flexible working arrangements

Work directly with the General Manager

Team environment

Job summary

seek.com.au in Botany, NSW seeks an experienced Operations Officer to coordinate job requests and support the General Manager. This hands-on role requires ownership, proactive problem-solving and the ability to manage multiple tasks across schedules, purchasing, and documentation.

You will maintain CRM records, assist with onboarding and compliance, and drive continuous improvement of administrative processes to keep operations running smoothly.

Qualifications

• Minimum 5 years' experience in operations coordination, office management or a similar administrative role.
• Excellent organisational, time management and prioritisation skills.
• Strong written and verbal communication skills.
• High attention to detail, accuracy and accountability.
• Intermediate to advanced Microsoft Excel skills.
• Experience with CRM systems, workflow management and digital platforms.
• Ability to troubleshoot problems and improve operational processes.
• Confidence working independently and managing multiple priorities.
• Willingness to learn new systems and technology.
• Current driver's licence.
• White Card, or willingness to obtain one.
• Willingness to undergo a Police Check and drug and alcohol testing where required.

Responsibilities

• Coordinate and monitor job requests from initial enquiry through to completion.
• Manage incoming enquiries, allocate requests and prepare job packs.
• Track quotations, follow up outstanding approvals and ensure jobs progress to scheduling.
• Maintain accurate job schedules, calendars, CRM records and operational systems.
• Liaise with clients, suppliers, field teams and internal stakeholders to ensure clear communication and timely updates.
• Coordinate operational purchasing, supplier orders, deliveries and materials.
• Proactively follow up outstanding quotations, purchase orders, documentation and action items.
• Maintain accurate digital records, document control and organised filing systems.
• Assist with worker onboarding, inductions and compliance requirements.
• Identify opportunities to improve administrative processes, systems and workflows.
• Provide regular operational updates to the General Manager, escalating urgent or unresolved matters.

Skills

Operations coordination

Office management

CRM experience

Excel skills

Communication skills

Time management

Problem solving

Tools

CRM systems

Workflow tools

Digital platforms

Job description

OPERATIONS OFFICER – JOB COORDINATION & ADMINISTRATION

Botany, NSW

3 days per week | Flexible working arrangements

Reports to: General Manager

ABOUT THE ROLE

We are seeking an experienced, highly organised and proactive Operations Officer to support our General Manager and assist with the smooth day-to-day running of our operations.

This is a hands-on role suited to someone who takes ownership, follows through on commitments and enjoys keeping multiple tasks moving.

You will coordinate job requests from initial enquiry through to completion, ensuring quotations, approvals, schedules, materials, documentation and communications are managed efficiently.

We are looking for someone who can work independently, anticipate what needs to be done and identify potential issues.

KEY RESPONSIBILITIES

• Coordinate and monitor job requests from initial enquiry through to completion.
• Manage incoming enquiries, allocate requests and prepare job packs.
• Track quotations, follow up outstanding approvals and ensure jobs progress to scheduling.
• Maintain accurate job schedules, calendars, CRM records and operational systems.
• Liaise with clients, suppliers, field teams and internal stakeholders to ensure clear communication and timely updates.
• Coordinate operational purchasing, supplier orders, deliveries and materials.
• Proactively follow up outstanding quotations, purchase orders, documentation and action items.
• Maintain accurate digital records, document control and organised filing systems.
• Assist with worker onboarding, inductions and compliance requirements.
• Identify opportunities to improve administrative processes, systems and workflows.
• Provide regular operational updates to the General Manager, escalating urgent or unresolved matters.

ABOUT YOU

You are organised, resourceful, detail-oriented and confident managing competing priorities. You take initiative, solve problems and follow tasks through to completion without needing constant supervision.

Essential skills and experience:

• Minimum 5 years' experience in operations coordination, office management or a similar administrative role.
• Excellent organisational, time management and prioritisation skills.
• Strong written and verbal communication skills.
• High attention to detail, accuracy and accountability.
• Intermediate to advanced Microsoft Excel skills.
• Experience with CRM systems, workflow management and digital platforms.
• Ability to troubleshoot problems and improve operational processes.
• Confidence working independently and managing multiple priorities.
• Willingness to learn new systems and technology.
• Current driver's licence.
• White Card, or willingness to obtain one.
• Willingness to undergo a Police Check and drug and alcohol testing where required.

HIGHLY REGARDED

• Qualifications in business administration, operations or office management.
• Experience in construction, contracting, trade services or a similar industry.
• Experience with workflow automation and process improvement.
• Basic IT troubleshooting and systems administration.
• Experience using AI tools to improve operational efficiency.
• Digital media or content creation skills.

WHY JOIN US?

• Flexible working arrangements – 3 days per week.
• Work directly with the General Manager.
• Varied responsibilities with the opportunity to take ownership.
• Supportive, energetic and collaborative team environment.
• Opportunity to contribute ideas and improve business systems and processes.