Operations Manager - Horticulture

Green by Nature; Blacktown; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile phone provided

Competitive salary with annual reviews

Ongoing professional development

Career progression opportunities

Strong safety culture

Job summary

Green by Nature is seeking a dynamic leader to take ownership of garden maintenance contracts across NSW and ACT. You will supervise Supervisors and frontline teams, manage client relationships, and ensure delivery excellence end to end.

Based at our Huntingwood depot, you will drive safety, efficiency and compliance with our quality standards while supporting development and career progression within a growing national business.

Qualifications

• Minimum Cert III in a relevant Trade Qualification.
• Proven experience in an operational leadership role.
• Strong background in turf, horticulture, landscaping or grounds maintenance.
• Demonstrated experience managing contracts, operational delivery, budgets and resources.
• Proven leadership skills with the ability to mentor, develop and motivate high-performing teams.
• Excellent communication, stakeholder management and relationship-building skills.

Responsibilities

• Manage the day-to-day delivery of garden maintenance services across a diverse portfolio of sites.
• Interpret and deliver contract scopes, specifications and service level requirements.
• Lead, mentor and support Supervisors and operational teams through effective coaching, onboarding and ongoing development.
• Monitor contract performance, budgets, work schedules and operational outcomes to ensure successful delivery.
• Build and maintain strong client relationships through regular communication, proactive problem-solving and exceptional customer service.
• Prepare accurate quotations and variations in line with client requirements and agreed timeframes.
• Coordinate materials, machinery, subcontractors and other operational resources to ensure efficient project delivery.
• Maintain accurate operational records, reporting and contract documentation.
• Identify opportunities to improve client assets, operational processes and service delivery outcomes.
• Ensure full compliance with contractual obligations, industry legislation and Green by Nature's quality and safety standards.
• Foster strong relationships with internal teams, clients and key stakeholders.
• Drive a positive safety culture while driving operational excellence across your portfolio.

Skills

Leadership

Client relationship management

Budget management

Coaching & development

Communication

Education

Certificate III in a relevant Trade Qualification

Job description

About The Us

Green by Nature is Australia’s largest and most award-winning landscape services business. Our teams create stunning outdoor spaces that enhance quality of life, promote sustainability, facilitate learning, and leave a lasting impression.

We have the privilege of caring for some of the most prestigious and high-profile green spaces across Australia and New Zealand and we’re looking for talented individuals to join our team.

Why you'll love this role

Reporting to the State Manager and based at our depot in Huntingwood, you'll take ownership of a diverse portfolio of key contracts across NSW and ACT. You will lead both the client relationship and operational delivery, driving excellence from end to end.

• A rewarding leadership role maintaining and enhancing important community assets.
• Company vehicle, laptop and mobile phone provided.
• Competitive salary with annual performance and salary reviews.
• Ongoing professional development, training and career progression opportunities.
• A strong safety culture backed by industry-leading systems and support.
• Join a growing national business with a collaborative and supportive team environment.
• Be part of a company guided by our core values of Accountability, Bravery and Care.

Key Responsibilities

• Manage the day-to-day delivery of garden maintenance services across a diverse portfolio of sites.
• Interpret and deliver contract scopes, specifications and service level requirements.
• Lead, mentor and support Supervisors and operational teams through effective coaching, onboarding and ongoing development.
• Monitor contract performance, budgets, work schedules and operational outcomes to ensure successful delivery.
• Build and maintain strong client relationships through regular communication, proactive problem-solving and exceptional customer service.
• Prepare accurate quotations and variations in line with client requirements and agreed timeframes.
• Coordinate materials, machinery, subcontractors and other operational resources to ensure efficient project delivery.
• Maintain accurate operational records, reporting and contract documentation.
• Identify opportunities to improve client assets, operational processes and service delivery outcomes.
• Ensure full compliance with contractual obligations, industry legislation and Green by Nature's quality and safety standards.
• Foster strong relationships with internal teams, clients and key stakeholders.
• Drive a positive safety culture while driving operational excellence across your portfolio.

What You’ll Bring

You're an experienced leader who understands how to successfully balance operational performance, client expectations and team development. You thrive in a fast-paced environment, enjoy building strong relationships and are passionate about delivering outstanding results.

• Minimum Cert III in a relevant Trade Qualification
• Proven experience in an operational leadership role
• Strong background in turf, horticulture, landscaping or grounds maintenance
• Demonstrated experience managing contracts, operational delivery, budgets and resources
• Proven leadership skills with the ability to mentor, develop and motivate high-performing teams
• Excellent communication, stakeholder management and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• A proactive, solutions-focused approach with sound decision-making abilities
• Commitment to workplace safety, quality outcomes and continuous improvement
• Current unrestricted driver's licence
• Willingness to undertake a National Police Check

Join Us. Grow With Us.

At Green by Nature, our purpose is to enhance lives by constructing, nurturing and maintaining exceptional green spaces.

We proud to have an inclusive workplace where everyone feels valued, respected and supported. We celebrate diversity and encourage applications from people of all backgrounds, cultures and experiences.

If you're ready to lead high-performing teams, build strong client partnerships and help shape exceptional outdoor environments, we'd love to hear from you.