Operations Manager – Multi-Site | Sydney

Natures Energy; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Free bathhouse access

Performance bonuses

Superannuation

Supportive leadership team

Job summary

Nature's Energy in Sydney operates three premium venues in wellness. The Operations Manager will lead across three inner west venues, build culture, and drive guest experience with teams up to 20 per site.

Reporting to the COO, you'll mentor front-of-house leads and managers, manage rostering, facility maintenance and service standards, and scale performance as new venues open in a booming wellness sector.

Qualifications

• Experience developing people and managers
• Ability to lead daily teams up to 20 per venue across multiple sites
• Practical understanding of facility and building management
• Full Australian work rights

Responsibilities

• Lead operations across three inner west venues
• Build a strong team culture and enforce accountability
• Mentor front-of-house leads, therapists and site managers
• Be hands-on on the floor while managing priorities and service flow
• Oversee facility maintenance, presentation and quick troubleshooting
• Manage rostering and labour through Deputy
• Drive premium guest experience and service standards
• Foster relationships with regular guests and local community
• Support business performance, culture and local growth
• Report directly to the COO

Skills

People leadership

Multi-site leadership

Facilities management

Job description

Operations Manager – Multi‑Site | Sydney

Operations Manager – Multi‑Site | Sydney Inner West

Hospitality & Operations Leaders Wanted | Make the Move into Wellness

Sydney (multi-site) | $100,000 – $120,000 + super + performance bonuses

Reports directly to the COO

Ready for a leadership role with real scope - people, operations and growth - without the late nights?

Nature's Energy is one of Sydney's most established day spa and bathhouse groups, operating in one of the fastest-growing sectors in the market: wellness, recovery and self-care.

Bathhouses are booming, wellness is no longer niche, and we've been replenishing what life takes out long before it became a trend.

We're now looking for a mature, hands‑on Operations Manager to run our three venues as one high‑performing operation - building culture, holding the team accountable, developing our people and managers, and getting every site operationally sharp before our next venue opens.

Why You'll Love This Role

Step up into a genuine multi‑site operations role with a leading, established wellness brand

Lead three premium venues in one of Australia's fastest‑growing industries

Use your people, service and operational leadership without the late nights

The Role

This is a highly operational leadership role for someone who likes being on the floor, close to the team, and connected to the guest experience — while keeping the bigger operational picture in view across all three sites.

You’ll be responsible for the day‑to‑day running of the group, leading teams of up to 20 per venue each day, building a calm and professional environment even when it's busy, and lifting every site to a consistent standard.

• Leading and coordinating operations across three inner west venues
• Building a strong team culture and a genuine standard of people accountability
• Mentoring and developing front‑of‑house leads, therapists and site managers - growing our next generation of leaders
• Being hands‑on on the floor while managing priorities and service flow
• Facility and building management - presentation, maintenance and fast, practical troubleshooting when things go wrong
• Managing rostering and labour through Deputy
• Driving premium guest experience and service standards
• Building strong relationships with regular guests and the local community
• Helping drive business performance, team culture and local growth
• Reporting directly to the COO

About You

We're looking for an exceptional people leader and mentor who can build culture, drive accountability, and run a business hands‑on. You’ll bring:

• A track record of developing people and managers, not just directing them
• Comfort leading sizeable daily teams (up to 20 per venue) across multiple sites
• A practical understanding of facility and building management
• Full Australian work rights

You may currently be an Operations Manager, Area/Multi‑Site Manager, Venue Manager, Hospitality Operations Leader, or Assistant General Manager ready for a broader remit.

Why Join Us?

We believe our energy comes from our people. This is an opportunity to join a growing wellness business with a strong reputation, loyal guests, and a clear vision for the future.

Why You’ll Love It Here

• $100,000 – $120,000 + super + performance bonuses
• Free bathhouse access
• A supportive leadership team
• A beautiful wellness environmentThe chance to build a long‑term career in a booming industry

If you're a strong operations or venue leader ready for a new chapter, we'd love to hear from you.