Assistant Venue Manager

Soak Bathhouse; Sydney; On-site; AUD 62,000 - 83,000; Full time

Benefits offered by this job

Staff access to communal bathhouse

Job summary

Soak Bathhouse in Sydney is seeking an enthusiastic Assistant Manager to support daily operations, lead a team, and ensure exceptional guest wellbeing.

The role emphasizes customer service excellence, staff supervision, and effective operational management within a wellness-focused environment. Weekend/night shifts and CPR certification are valued.

Qualifications

• Experience in team supervision or management preferred.
• Outstanding customer service skills with a problem-solving mindset.
• Experience in service, sales, retail or hospitality industry preferred.
• Strong organizational and communication abilities.
• Current First Aid and CPR certification.
• Flexibility to work weekends, nights, holidays, and school breaks as needed.

Responsibilities

• Supervise front desk and guest service staff, guiding and training on policies and standards.
• Welcome guests and exceed expectations for a superior wellness experience.
• Manage daily operations, ensure procedures are followed and assist during emergencies.
• Oversee bookings, refunds, guest inquiries, and coordination with therapists.
• Serve as primary contact for operational or rostering queries when Bathhouse Manager is absent.
• Assist with pricing strategies and revenue optimisation to boost profitability.
• Monitor booking trends, adjust rates, and identify upselling opportunities.
• Upsell and cross-sell retail products to maximise revenue.
• Handle guest complaints empathetically and resolve issues with follow-up.

Skills

Customer service

Team leadership

Organization

Communication

Scheduling software

First Aid

Job description

Join Our Team: Assistant Manager at Soak Bathhouse

Be part of Sydney's most exciting new wellness experience! We’re looking for an enthusiastic, energetic, and customer-focused Assistant Manager to join our team. Our unique urban oasis, located in the vibrant Bourke & Bowden, Alexandria, is a sanctuary dedicated to rest, relaxation, and self-care—helping guests escape the city and prioritise their wellbeing.

As Assistant Manager, you’ll play a crucial role in supporting the Bathhouse Manager in daily operations, ensuring that our guests’ well-being is always a top priority.

The ideal candidate will be passionate about delivering exceptional customer service, creating a positive work environment, and leading a team through challenges with efficiency and care.

If you’re passionate about health and wellness, we’d love to hear from you!

The salary package includes:

Base salary of $72,500; plus

Key Responsibilities:

• Supervise front desk and guest service staff, offering guidance and support. Train team on company policies and customer service standards.
• Welcome guests and exceed their expectations for a superior wellness experience.
• Manage daily operations, ensuring adherence to procedures. Support staff, address issues promptly, and make decisions during emergencies, escalating when needed.
• Manage bathhouse operations including bookings, refunds, guest inquiries, and coordination with massage therapists.
• Serve as the primary contact for operational or rostering queries in the absence of the Bathhouse Manager.
• Support pricing strategies and revenue optimisation to boost profitability.
• Monitor booking trends, adjust rates, and identify upselling or cross-selling opportunities for increased revenue.
• Utilise effective sales techniques to upsell and cross-sell retail products, maximising revenue opportunities.
• Handle group booking inquiries and ensure facilities are clean, safe, and compliant.
• Manage stock, liaise with suppliers, and maintain cleanliness standards.
• Handle guest complaints empathetically, investigate thoroughly, find resolutions, document, follow up for satisfaction, prevent future issues.
• Supervise shift operations, ensure checklist compliance, monitor staff, provide guidance, intervene for deviations, lead in emergencies, escalation to senior management.
• Maintain First Aid certification and uphold health and safety standards.
• Manage hiring and firing processes, ensuring compliance with company policies and legal regulations.
• Conduct operational audits and report findings to senior management.

Requirements:

• Passion for the health and wellness industry.
• Previous background in team supervision or management preferred.
• Outstanding customer service skills with a problem-solving mindset.
• Previous experience in service, sales, retail or hospitality industries, such as hotels, spas or airlines is preferred.
• Strong organisational and communication abilities.
• Friendly demeanour and a proactive attitude.
• Impeccable grooming and presentation.
• Proficiency in scheduling software and administrative tasks.
• Current First Aid and CPR certification.
• Flexibility to work weekends, nights, holidays, and school breaks as needed.

We are very happy to offer our team use of our communal bathhouse facilities!

If you’re excited about the opportunity to lead a dynamic team and contribute to the growth of a thriving wellness business, we’d love to hear from you!

Please note that due to the volume of applications, only successful candidates will be contacted.