Operations Manager

RGIT Australia; Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive package

12% superannuation

Performance incentive

Job summary

SRG Hospitality in Sydney is hiring two to three Operations Managers to own the performance of a cluster of up to four venues, reporting directly to the F&B Director and working with an Executive Chef.

You will drive labour efficiency, rostering, forecasting and cost control, build leadership depth among Restaurant Managers, read early signals, ensure audit-ready compliance, and deliver clean operational intelligence to the executive team.

Qualifications

• Multi-venue operational experience.
• Genuine commercial capability across labour, rostering, forecasting and cost control.
• Understanding of NSW liquor, RSA and compliance requirements.
• Full working rights in Australia.
• Ability to walk into a venue mid-service and act quickly.

Responsibilities

• Execute at standard across venues, ensuring consistent practices.
• Manage labour, rostering, forecasting and cost control across the cluster.
• Develop leadership depth among Restaurant Managers and build succession.
• Identify and recover underperforming venues before issues arise.
• Ensure audit-ready compliance with liquor, gaming and workplace awards.
• Provide operational intelligence to the F&B Director with timely insights.

Skills

Multi-venue ops

Labour forecasting

Cost control

Leadership

Job description

SRG Hospitality | Sydney | 2–3 positions available Full-time | Reports to the F&B Director | competitive package + performance incentive

The seat

Fifteen venues. Six hundred people. Around $100 million in annual revenue. A roadmap to twenty venues.

SRG is a Sydney restaurant group with the scale of a corporate operator and the instincts of an independent one. Our venues do not look, feel or trade the same, and that is deliberate. What holds them together is a standard, not a script.

We are appointing two to three Operations Managers, each owning the operational performance of a cluster of up to four venues, reporting directly to the F&B Director and working alongside an Executive Chef who holds the same cluster from the kitchen side.

This is one of the most consequential operational seats in the group. You are not administering venues. You are the reason they perform.

What you'll own

• Execution at standard. Group standards land in your venues as disciplined, repeatable practice — not as a document nobody opens or a version reinterpreted at each site.
• The commercial line. Labour efficiency, roster optimisation and cost control across the cluster. You will know your numbers before anyone asks for them, and you will know what is driving them.
• Leadership depth. Restaurant Managers who grow under you — coached, stretched, held to account, and increasingly able to solve things without escalating. Your succession bench is real, not theoretical.
• Recovery. You read the early signals in a venue that is drifting and you move before it becomes a guest problem, a compliance problem or a resignation.
• Audit-ready compliance. Liquor & Gaming NSW, Fair Work and the Hospitality Industry (General) Award 2020, WHS. Not a scramble before an inspection — a state the cluster lives in.
• Clean operational intelligence. The F&B Director gets accurate, timely insight from your cluster with a point of view attached. No surprises, no chasing, no raw data dumps.

What success looks like

• By 90 days — you know every venue in your cluster at service level, you have a read on each Restaurant Manager's capability, and you have named the two or three things that will move performance most.
• By 12 months — variance between your venues has narrowed. Labour and cost metrics are predictable and inside target. Your Restaurant Managers elevate less and decide more. The venue that was struggling is not struggling. And the F&B Director trusts your cluster to run without watching it.

Who this suits

• The multi-venue operator. You have already carried a portfolio and you understand that consistency at scale is a leadership problem before it is a systems problem.
• The senior venue leader ready to step up. You have led a large, complex, premium or high-volume site and you are ready to trade depth in one venue for influence across several.

What you bring

• Multi-venue operational experience, or leadership of a large and complex hospitality site
• Genuine commercial capability across labour, rostering, forecasting and cost control
• Working command of HIGA / Restaurant Industry Award interpretation and Fair Work obligations
• Solid grasp of NSW liquor, RSA and compliance requirements
• The ability to walk into an unfamiliar venue mid-service, read it accurately in twenty minutes, and act
• A leadership style that is calm, direct and durable - you hold a standard without needing to raise your voice
• Full working rights in Australia

What we offer

• Competitive package, plus of 12% superannuation, plus a performance incentive
• A cluster of your own, with real decision rights, not a coordination role with a title
• A direct line to the F&B Director and visibility with the executive team
• A group actively scaling from fifteen venues to twenty-four, which means genuine progression rather than a promise of it
• Dining across the SRG portfolio, and the network that comes with a group of this calibre

The honest part

You will be in venues, on the floor, most days. You will work nights and weekends when the trade demands it. You will inherit at least one situation that somebody else let run too long, and you will be the person who fixes it. Some conversations will be difficult and you will still have to have them on time.

If that reads as a warning, this is not your role. If it reads as the job description of the last decade of your career, keep going.

Company Overview

SRG Hospitality is a premium hospitality group behind some of Sydney’s most iconic dining, event, and lifestyle venues. Built on exceptional food, thoughtful service, and strong leadership, SRG creates hospitality experiences that feel personal, generous, and distinctly human. With a growing portfolio across Sydney and plans to expand from 12 to 17 venues by 2026, SRG Hospitality combines culinary excellence, operational discipline, and creative ambition at scale. From front of house and back of house to head office and leadership, we invest in our people, back our leaders, and build careers alongside the business. SRG Hospitality is where elevated hospitality meets long-term opportunity.