Operations Manager

Nature's Energy; Sydney; Hybrid; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Free bathhouse access

Superannuation

Bonus

Job summary

Nature’s Energy in Sydney is seeking an Operations Manager to run three wellness venues as a single high-performing operation. You will lead teams, build culture, and drive consistent service standards across sites, delivering guest experiences that align with our holistic wellness brand.

The ideal candidate has a hands-on leadership style, can mentor managers, and has experience managing facilities and complex rosters.

Qualifications

• Track record of developing people and managers, not just directing them.
• Comfort leading sizeable daily teams (up to 20 per venue) across multiple sites.
• Practical understanding of facility and building management.

Responsibilities

• Lead operations across all three venues.
• Mentor and develop front-of-house leads, therapists and site managers.
• Hands-on on the floor while managing priorities and service flow.
• Manage rostering and labour through Deputy or similar systems.
• Drive premium guest experience and service standards.
• Build strong relationships with regular guests and the local community.

Skills

People leadership

Multi-site operations

Team mentorship

Service standards

Roster management

Job description

Company Description Nature’s Energy is a holistic health and wellbeing company that combines natural therapies, day spa services, and unique Bathhouse facilities to support clients in achieving balance of mind, body, and spirit. Based in Sydney, the organization offers therapeutic and specialized massage, traditional and holistic beauty services, naturopathy, and acupuncture, complemented by alternative healing modalities such as Reiki, energetic healings, and life coaching. The Bathhouse, featuring hot and cold spa pools, a steam room, and a sauna, provides an oasis for relaxation and restoration in the local area. Nature’s Energy also hand-blends its own skincare and beauty products using Australian flora and native botanicals, offering aromatherapy mists, skincare, and essential oils that are proudly Australian made. The company is committed to inspiring wellbeing, health, and happiness through wholeness, balance, and sustainable self-care practices.

Operations Manager – Multi-Site | Sydney

Hospitality & Operations Leaders Wanted | Make the Move into Wellness

Sydney (multi-site) | $100,000 – $120,000 + super + performance bonuses

Reports directly to the COO

Ready for a leadership role with real scope — people, operations and growth — without the late nights?

We are one of Sydney's most established day spa and bathhouse groups, operating in one of the fastest-growing sectors in the market: wellness, recovery and self-care.

Bathhouses are booming, wellness is no longer niche, and we've been replenishing what life takes out long before it became a trend.

We're now looking for a mature, hands-on Operations Manager to run our three venues as one high-performing operation — building culture, holding the team accountable, developing our people and managers, and getting every site operationally sharp before our next venue opens.

Why You'll Love This Role

• Step up into a genuine multi-site operations role with a leading, established wellness brand
• Lead three premium venues in one of Australia's fastest-growing industries
• Use your people, service and operational leadership without the late nights

The Role

This is a highly operational leadership role for someone who likes being on the floor, close to the team, and connected to the guest experience — while keeping the bigger operational picture in view across all three sites.

You will be responsible for the day-to-day running of the group, leading teams of up to 20 per venue each day, building a calm and professional environment even when it's busy, and lifting every site to a consistent standard.

You will oversee and support:

• Leading and coordinating operations across all three venues
• Building a strong team culture and a genuine standard of people accountability
• Mentoring and developing front-of-house leads, therapists and site managers — growing our next generation of leaders
• Being hands-on on the floor while managing priorities and service flow
• Facility and building management — presentation, maintenance and fast, practical troubleshooting when things go wrong
• Managing rostering and labour through Deputy
• Driving premium guest experience and service standards
• Building strong relationships with regular guests and the local community
• Helping drive business performance, team culture and local growth
• Reporting directly to the COO

About You

We're looking for an exceptional people leader and mentor who can build culture, drive accountability, and run a business hands-on. You'll bring:

• A track record of developing people and managers, not just directing them
• Comfort leading sizeable daily teams (up to 20 per venue) across multiple sites
• A practical understanding of facility and building management
• Full Australian work rights

You may currently be an Operations Manager, Area/Multi-Site Manager, Venue Manager, Hospitality Operations Leader, or Assistant General Manager ready for a broader remit.

Why Join Us?

We believe our energy comes from our people. This is an opportunity to join a growing wellness business with a strong reputation, loyal guests, and a clear vision for the future.

Why You'll Love It Here

• $100,000 – $120,000 + superannuation + bonus
• Free bathhouse access
• A supportive leadership team
• A beautiful wellness environment
• The chance to build a long-term career in a booming industry

If you're a strong operations or venue leader ready for a new chapter, we'd love to hear from you.