Operations Manager – Hotel Housekeeping

Chandler Macleod; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Travel between properties

Team leadership development

Job summary

Chandler Macleod is seeking an Operations Manager to lead housekeeping across a portfolio of 6-10 hotels in Australia. You will split time between on-site properties and regional leadership, building strong relationships with hotel partners and internal teams to drive excellent service.

You’ll coach Housekeeping Managers, monitor performance, and ensure safety and quality standards while managing travel between sites.

Qualifications

• Experience leading housekeeping/hospitality operations.
• Experience across multiple sites.
• Strong people leadership and client relationship skills.

Responsibilities

• Lead housekeeping operations across 6-10 hotels.
• Coach Housekeeping Managers to optimise teams.
• Build relationships with hotel leaders and clients.
• Oversee quality standards and service delivery.

Skills

Hotel housekeeping

Multi-site leadership

People management

Client relationship management

Commercial awareness

Job description

Lead a portfolio of 6-10 hotels | Housekeeping operations | People & client leadership

If you’re an experienced hotel housekeeping or hospitality operations leader who loves working with people, building great teams and being close to the action, this could be a fantastic next step.

We’re looking for an Operations Manager to lead housekeeping operations across a portfolio of approximately 6-10 hotels. It’s a role with plenty of variety, combining time in the hotels with people leadership, client relationships and oversight of operational performance. You’ll be someone who understands what great housekeeping looks like, enjoys bringing out the best in others and can comfortably balance the needs of your teams, hotel partners and the broader business.

The opportunity

This is a role where relationships really matter. You’ll work closely with Housekeeping Managers and hotel leaders, getting to know each property and helping your teams deliver a consistently great service.

You’ll spend your time:

• Leading housekeeping operations across 6-10 hotel properties
• Building genuine, trusted relationships with hotel leaders and key stakeholders
• Coaching and supporting Housekeeping Managers to get the best from their teams
• Helping create a positive experience for team members and hotel partners
• Keeping housekeeping quality and service standards front of mind

  What you’ll bring

  This role will suit a leader who enjoys being visible, building relationships and understanding what’s happening across their hotels. You’ll be happy to roll up your sleeves and get involved when needed, working alongside your teams rather than simply directing from the sidelines.

  Ideally, you’ll bring:

  • Experience in hotel housekeeping or hospitality operations
  • Multi-site experience or senior leadership experience within a hotel environment
  • A genuine passion for leading, coaching and developing people
  • The confidence to build strong relationships with clients and hotel stakeholders
  • Commercial awareness and an understanding of labour and productivity
  • A practical mindset and the ability to stay calm and solutions-focused when challenges arise
  • Strong communication and organisational skills
  • The flexibility to travel regularly between properties

  Most importantly, you’ll be someone who cares about their people, takes pride in delivering great service and genuinely enjoys being part of hotel operations.

  Reasons to apply

  They’re a people-focused hospitality business that believes great service starts with great teams. They work alongside hotels across Australia, building strong partnerships and creating an environment where people are supported to do their best work.

  For the right person, there’s plenty to love about this opportunity:

  • Take ownership of a diverse portfolio of hotels while staying connected to the people on the ground
  • Join a welcoming and supportive team that genuinely works together
  • Work with leaders who value your ideas, experience and contribution
  • Build meaningful relationships with hotel leaders and clients
  • Have a visible impact on service, team performance and operational outcomes
  • Enjoy plenty of variety, with no two days quite the same
  • Continue to learn, grow and develop your career
  • Be part of a culture that values safety, wellbeing, inclusion and recognizing great work

  If you’re ready for a role where you can make a difference to your teams, build great client relationships and take real ownership of a hotel portfolio, this could be the opportunity for you.