Operations Manager - Housekeeping

Ozone Hospitality Services; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Ozone Hospitality Services – Sydney CBD NSW is seeking an Operations Manager Housekeeping to lead housekeeping across multiple sites in New South Wales. You will drive consistency, efficiency, and a service-focused culture.

The role emphasizes hands-on leadership, budget management, staffing, training, safety, and guest experience, with accountability for quality standards across properties. If you thrive in a fast-paced environment and can balance operational performance with people

Qualifications

• Experience leading hospitality teams across multiple sites.
• Strong budgeting and cost-control abilities.
• Solid knowledge of health, safety and cleanliness standards.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Oversee housekeeping services across designated properties.
• Maintain high cleanliness and presentation standards.
• Recruit, train and mentor housekeeping teams.
• Implement procedures and service standards.
• Manage budgets and control costs.
• Monitor supplies, inventory and equipment.
• Conduct site inspections and performance reviews.
• Collaborate with departments to ensure guest satisfaction.
• Address guest feedback with proactive solutions.

Skills

Leadership

Multi-site operations

Budget management

Staff development

Health & safety

Guest service focus

Education

Hospitality management qualification

Job description

Ozone Hospitality Services – Sydney CBD NSW

Lead our housekeeping operations. Inspire our teams. Set the standard for excellence.

Are you an experienced hospitality leader with a passion for operational excellence, exceptional service, and building high-performing teams?

We’re seeking a driven and results-oriented Operations Manager Housekeeping to oversee housekeeping operations across multiple sites throughout New South Wales.

This is an exciting opportunity for a hands‑on leader who can balance operational performance, service quality, team development, and financial management. You’ll play a key role in ensuring our properties consistently meet high standards of cleanliness, presentation, safety and guest satisfaction.

If you thrive in a fast-paced environment, enjoy leading teams across multiple locations and have a strong eye for detail, we’d love to hear from you.

About the role

As Operations Manager, you’ll take ownership of housekeeping performance across your designated properties, driving consistency, efficiency, and continuous improvement. You’ll work closely with site teams and key stakeholders to deliver outstanding results while fostering a positive, accountable, and service-focused culture.

Key responsibilities

Oversee housekeeping services across designated properties, ensuring consistent standards and operational excellence.

Maintain high cleanliness and presentation standards while ensuring compliance with health, safety, and company requirements.

Recruit, train, mentor, and support housekeeping teams, building a culture of accountability, collaboration, and continuous improvement.

Implement effective housekeeping procedures, service standards, and operational efficiencies.

Manage operational budgets, control costs, and identify opportunities to improve productivity.

Monitor inventory, cleaning supplies, and equipment to support efficient operations.

Conduct regular site inspections and performance reviews to ensure guest rooms and public areas meet required standards.

Collaborate with other departments and stakeholders to ensure seamless service delivery and an exceptional guest experience.

Respond to guest feedback and operational challenges with professionalism and a solutions-focused approach.

About you

You’re a confident and proactive leader who knows how to bring out the best in people while maintaining high operational standards across multiple locations.

Ideally, you will have:

Proven management experience within hospitality, preferably in housekeeping or multi-site operations.

Strong leadership skills, with the ability to motivate, develop, and manage diverse teams.

Excellent organisational, planning, and time-management abilities.

A solid understanding of housekeeping standards, workplace health and safety, and operational best practices.

Strong communication, problem-solving, and stakeholder-management skills.

Commercial awareness, including experience managing budgets, resources, and operational costs.

A flexible and adaptable approach, with the ability to work weekends or public holidays when required.

A qualification in hospitality management or a related discipline will be highly regarded.

This is your opportunity to make a real impact within a hospitality outsourcing business, leading operations across multiple sites and helping shape the standards, systems, and teams that drive our success.

You’ll have the opportunity to apply your leadership expertise, improve operational performance, develop talented teams, and contribute to a culture where service excellence is at the heart of everything we do.

Ready to take the next step?

If you’re passionate about hospitality, committed to excellence, and ready to lead housekeeping operations at a regional level, we’d love to hear from you.