FULL-TIME Hotel Services Manager - Housekeeping

Empire Hospitality Australia Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Empire Hospitality Australia Pty is seeking a seasoned Housekeeping Manager to lead a brand-new team in a full-time, on-site role in Sydney. You will oversee outsourced labour, drive 5-star standards, and manage rosters, budgets, and daily operations to ensure exceptional guest experiences.

You will recruit, train, and develop staff, conduct inspections, and liaise with hotel management to meet occupancy demands while upholding safety and quality standards.

Qualifications

• Experience leading large outsourced housekeeping teams.
• Strong grasp of 5-star housekeeping standards.
• Budgeting, cost control and productivity analysis.
• Proven problem solving and decision making.
• Excellent communication with staff and stakeholders.
• WHS knowledge and safety compliance.

Responsibilities

• Implement policies, procedures, and training for a brand-new housekeeping team.
• Conduct daily room and public area inspections, including VIP rooms.
• Work a rotating roster as required.
• Ensure rooms are checked and released according to hotel standards.
• Coordinate daily staffing requirements to ensure effective coverage and operational efficiency.
• Create and manage rosters, liaising with hotel management regarding special requirements.
• Ensure timely return of rooms to meet hotel occupancy demands.
• Manage staff requests and maintain accurate records.
• Prepare staff timesheets, distribute payslips, and assist with pay queries.
• Conduct interviews and support the recruitment process.

Skills

Leadership

People management

Operations management

Budgeting

Quality assurance

WHS knowledge

Communication

Time management

Tools

Rostering software

Job description

This is a full-time on-site position requiring physical presence at the workplace for all rostered shifts. You will lead from the front in a dynamic role where excellence meets opportunity. We are seeking a leader who brings extensive operational expertise, strong people management capability, and the ability to uphold the highest standards of cleanliness, presentation, and guest experience. Experience managing a large outsourced housekeeping will be highly regarded. No two days are the same in this dynamic role.

Key responsibilities

• Implement policies, procedures, and training for a brand-new housekeeping team
• Conduct daily room and public area inspections, including VIP rooms
• Work a rotating roster as required
• Ensure rooms are checked and released according to hotel standards
• Coordinate daily staffing requirements to ensure effective coverage and operational efficiency
• Create and manage rosters, liaising with hotel management regarding special requirements
• Ensure timely return of rooms to meet hotel occupancy demands
• Manage staff requests and maintain accurate records
• Prepare staff timesheets, distribute payslips, and assist with pay queries
• Conduct interviews and support the recruitment process

About you

• Leadership & Team Management — ability to motivate, coach, and lead large, diverse teams
• Operational Excellence — strong understanding of 5-star housekeeping standards and hotel operations
• Contract Management — experience managing outsourced labour and service-level agreements
• Financial Acumen — ability to manage budgets, analyse productivity, and drive cost-effective outcomes
• Quality Assurance — meticulous attention to detail and commitment to brand standards
• Communication Skills — clear, professional, and positive communication with staff, clients, and stakeholders
• Problem Solving & Decision Making — ability to resolve issues quickly and effectively
• Time Management & Organisation — ability to manage competing priorities in a fast-paced environment
• WHS Knowledge — understanding of workplace safety obligations and risk mitigation
• Technology Proficiency — confident using housekeeping systems, rostering tools, and reporting platforms

About us

Working with Empire Hospitality is a career. We support your success through mentoring, ongoing education, and a strong operational support network.