Operations Manager | GP Medical Centres

Frontline Health Brisbane; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Frontline Health Brisbane seeks an experienced Operations Manager to oversee the day-to-day operations of five medical centres and to provide strong leadership across Practice Managers at multiple locations.

You will own operational performance, drive improvements, and build a high-performing culture while ensuring consistent patient care standards across all sites.

Qualifications

• Experience as an Operations Manager in healthcare settings.
• Proven ability to lead across multiple sites and Practice Managers.
• Strong people and performance management skills in fast-paced environments.

Responsibilities

• Oversee day-to-day operations of five medical centres.
• Lead, support and develop Practice Managers across locations.
• Monitor performance, KPIs and operational results for the portfolio.
• Hold Practice Managers accountable and support performance issues.
• Identify operational problems and implement practical solutions.
• Improve processes, systems and workflows across centres.
• Ensure consistency in processes and service standards across locations.
• Work with Practice Managers to resolve day-to-day challenges.
• Use reporting and data to identify areas needing attention.
• Collaborate with senior leadership on priorities and improvements.

Skills

Healthcare operations

Operations leadership

People management

Multisite leadership

Job description

Are you an experienced healthcare Operations Manager who enjoys leading teams and improving the way medical centres operate?

We are recruiting an Operations Manager to oversee the day-to-day operations of five established medical centres within a growing healthcare organisation.

This is a hands-on operational leadership role for someone who has proven Operations Manager experience within healthcare and is confident managing multiple sites, supporting Practice Managers and taking ownership of operational performance.

Previous experience managing multiple GP clinics is essential for this role.

You will be joining an established business where you will have the autonomy to manage your portfolio of centres, develop your Practice Managers and ensure each location is operating effectively.

What you'll be doing

• Oversee the day-to-day operations of five medical centres
• Lead, support and develop Practice Managers across each location
• Monitor performance, KPIs and operational results across your portfolio
• Hold Practice Managers accountable and support them with performance issues
• Identify operational problems and implement practical solutions
• Improve processes, systems and workflows across the centres
• Ensure consistency in processes and service standards across all locations
• Support workforce planning, staffing and operational requirements
• Work closely with Practice Managers to resolve day-to-day challenges
• Use reporting and data to identify areas requiring attention
• Work closely with senior leadership on operational priorities and business improvements
• Build a positive, accountable and high-performing culture across the centres

What we're looking for

We are looking for someone who has operated above Practice Manager level and has experience leading multiple GP clinics through their Practice Managers.

Ideally, you will bring:

• Proven healthcare Operations Manager experience
• Previous experience managing multiple GP clinics – essential
• Strong understanding of GP and medical centre operations
• Experience leading and developing Practice Managers
• Strong people and performance management skills
• A hands-on approach and ability to take ownership across multiple locations

If you are an experienced healthcare Operations Manager looking to take ownership of a portfolio of established GP clinics, we'd love to hear from you.