GP practice manager/ front desk coordinator

Nadine investment pty Ltd; Maryland; On-site; AUD 90,000 - 130,000; Full time

Job summary

Nadine investment pty Ltd is seeking a GP Practice Manager/Front Desk Coordinator to oversee the non-clinical operations of a growing Maryland-based general practice. You will lead front desk staff, optimize patient flow, and ensure a high standard of patient experience.

The role involves coordinating appointments, managing staffing, supporting recruitment and onboarding, and handling Medicare billing and administrative processes with a hands-on, service-oriented approach.

Qualifications

• GP practice management experience required.
• Strong organisational and communication abilities.
• Experience with staff recruitment and onboarding.
• Ability to manage front desk operations and patient flow.

Responsibilities

• Manage day-to-day operations of the GP practice.
• Coordinate reception and administrative staff and ensure efficient workflow.
• Manage staff rosters, leave and day-to-day staffing requirements.
• Support recruitment, onboarding, training and performance management.
• Coordinate GP appointment books and optimise patient flow.
• Oversee reception, telephone and patient enquiry processes.
• Ensure high standards of customer service and patient experience.
• Manage Medicare billing, claiming and general practice administrative processes.
• Monitor daily billing and assist with financial reconciliation.
• Manage recalls, referrals, correspondence and administrative follow-up.

Skills

Organisational skills

Attention to detail

Team leadership

Communication skills

Patient-focused service

Independent decision making

Calm under pressure

Problem solving

Multitasking

Relationship building

Tools

Medicare billing software

Job description

GP practice manager/ front desk coordinator

The successful applicant will be responsible for the overall coordination of practice operations, staff support, patient experience and front desk administration. This is a hands-on management role, and the successful candidate will be expected to lead by example while remaining actively involved in reception and administrative duties when required.

Key responsibilities

Manage the day-to-day operations of the GP practice.

Coordinate reception and administrative staff and ensure efficient workflow.

Manage staff rosters, leave and day-to-day staffing requirements.

Support recruitment, onboarding, training and performance management.

Coordinate GP appointment books and optimise patient flow.

Oversee reception, telephone and patient enquiry processes.

Ensure high standards of customer service and patient experience.

Manage Medicare billing, claiming and general practice administrative processes.

Monitor daily billing and assist with financial reconciliation.

Manage recalls, referrals, correspondence and administrative follow-up.

About you

Highly organised with excellent attention to detail.

Confident managing and supporting a team.

A strong communicator with excellent interpersonal skills.

Patient-focused and committed to providing exceptional service.

Able to work independently and make sound operational decisions.

Calm and professional under pressure.

Proactive in identifying problems and finding practical solutions.

Comfortable managing multiple competing priorities.

Respectful, approachable and able to build positive relationships with doctors and staff.

Previous experience as a GP Practice Manager, Practice Coordinator, Practice Supervisor or Senior Medical Receptionist.

About us

We are starting a new and growing General Practice located in Maryland, committed to providing high-quality, patient-centred healthcare in a professional and supportive environment.

A professional, friendly and supportive working environment.

A collaborative team culture.

An opportunity to play an important role in the growth and development of the practice.

Variety and responsibility within a hands-on management position.

Remuneration commensurate with experience and qualifications.