Operations Manager

Axis Supports; Strathfield; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Two full-time assistants

Autonomy over jurisdiction

Premium tools (electric work vehicle)

Modern office near train with parking

Shared on-call structure

Job summary

Axis Supports is seeking a senior leader to head the NSW operations from our North Strathfield site. You will steer strategy, balance workforce planning, service quality, financial health and participant outcomes, while leveraging automated workflows to simplify compliance under SCHADS Award and NDIS Practice Standards.

You will empower team leaders and frontline staff, acting as a fair escalation point for complex participant concerns, and drive cross-sector growth within a mature, scalable

Qualifications

• Proven track record leading disability or community services operations.
• Comfortable with modern tech stacks to drive efficiency.
• Calm, methodical approach when days don’t go as planned.

Responsibilities

• Lead the NSW operation with strategic direction and daily performance across workforce planning, service quality, financial health and participant outcomes.
• Ensure compliance with SCHADS Award and NDIS Practice Standards using automated workflows to minimize manual tasks.
• Support and empower team leaders and frontline staff to foster retention and engagement.
• Act as escalation point for complex participant or family concerns.

Skills

Leadership

Disability services

NDIS knowledge

Workforce planning

Strategic thinking

Tools

Modern tech stacks

Job description

If you are looking for the leadership role that will define your 2027, you just found it.

You probably got into this work because you care about the people behind the roster. But somewhere along the way, the job often turns into plugging gaps, chasing paperwork, and being the person everyone calls when something breaks.

We want to give you back the reason you started.
At Axis Supports, you will lead our NSW operations with the autonomy to make real decisions and a team that actually shares the load. Since 2017, as a registered NDIS provider, we have grown steadily rather than quickly. This means our compliance and scheduling systems are already mature, our North Strathfield workspace is established, and you will be stepping in to refine and lead, not starting from scratch.

What you will do

Drive the NSW Operation: Step far beyond just managing a roster. You will steer the strategic direction and daily performance of our NSW region, balancing workforce planning, service quality, financial health, and participant outcomes.

Maintain Operational Excellence (Without the Headache): Apply your deep knowledge of the SCHADS Award and NDIS Practice Standards without the manual grind. We utilise smart apps and automated workflows to make compliance a seamless background process rather than a daily burden.

Empower Your Team: Back your team leaders and frontline staff, fostering a supportive environment where good people want to stay.

Lead with Empathy: Act as the decisive, fair point of escalation to resolve complex concerns with participants and their families.

What you can expect from us

Cross-Sector Career Growth: We are more than just an NDIS provider. We operate a sister Aged Care company and a Registered Training Organisation (RTO). As we scale, your scope can too, offering genuine pathways for cross-sector development and group-level leadership.

Dedicated Resourcing: Two full-time assistants to ensure your focus remains on high-level decisions and strategy, not routine admin. A corporate credit card.

True Autonomy: Real authority over your jurisdiction, backed by a leadership team that trusts your calls.

Premium Tools: A new electric work vehicle and a modern office close to the train, complete with your own parking spot.

Work-Life Boundaries: A shared on-call structure so your evenings actually belong to you.

Who we are looking for

You will thrive in this role if you have a proven track record leading broad disability or community services operations. You know the legislation, you are comfortable using modern tech stacks to drive efficiency, and you maintain a calm, methodical approach when the day doesn't go to plan.