Operations Manager – Disability Services

Private Advertiser; Western Australia; Presencial; AUD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room to grow in leadership

Ongoing professional development

Descripción de la vacante

Private Advertiser seeks a Service Delivery Lead to drive day-to-day disability service operations across multiple sites, ensuring safe, person-centred support aligned with participants’ plans and goals. You will visit sites, coach staff, manage rosters and budgets, and lead audits and quality improvements.

The role requires senior leadership experience in disability or aged care, strong knowledge of NDIS and Aged Care standards, and a proven track record in roster and incident management.

Formación

• Proven leadership experience at coordinator level or above in disability or aged care services.
• Ability to lead and develop team leaders and frontline staff across multiple sites.
• Strong knowledge of relevant standards (NDIS Practice Standards, NDIS Quality & Safeguards, Aged Care Quality Standards).
• Experience with rosters, budgets and incident management.
• Capacity to take on broader leadership responsibilities as the organisation grows.

Responsabilidades

• Overseeing day-to-day service delivery across assigned sites and participant services.
• Ensure participant support is safe, consistent and person-centred.
• Visit sites regularly to monitor quality, support staff and build relationships with participants and families.
• Coach and support team leaders and frontline staff.
• Oversee rosters, staffing levels and recruitment to cover every shift.
• Conduct supervision, performance reviews and training; address issues early.
• Ensure services meet regulations, quality standards and internal policies.
• Manage incidents, complaints and reportable incidents; ensure proper reporting.
• Prepare sites and records for audits and drive improvements where gaps are found.
• Monitor budgets, rostered hours and service costs.
• Collaborate with coordinators, families and allied health to maintain smooth services.
• Report to senior management on quality, staffing and growth.

Conocimientos

Leadership

Staff development

Budget management

Incident management

Descripción del empleo

Service Delivery Lead – Disability Services

A growing disability service provider is seeking an experienced Service Delivery Lead to join its leadership team.

What you'll be doing

• Overseeing day-to-day service delivery across your assigned sites and participant services
• Making sure participants and clients receive safe, consistent, person-centred support that matches their plans and goals
• Visiting sites regularly to check quality, support staff and build strong relationships with participants and families
• Managing, coaching and supporting team leaders and support workers
• Overseeing rosters, staffing levels and recruitment so every shift is covered with the right people
• Running supervision, performance reviews and training, and addressing issues early
• Making sure services meet all relevant regulations, quality standards and internal policies
• Managing incidents, complaints and reportable incidents, making sure they're handled and reported correctly
• Preparing sites and records for audits and leading improvements where gaps are found
• Monitoring budgets, rostered hours and service costs
• Working with support coordinators, families and allied health to keep services running smoothly
• Reporting regularly to senior management on service quality, staffing and growth

What we're looking for

• Proven leadership experience at coordinator level or above in disability or aged care services, with at least 3 years in a senior role. This is essential.
• Proven ability to lead and develop team leaders and frontline staff across more than one site
• Strong knowledge of the NDIS Practice Standards, the NDIS Quality and Safeguards Commission and the Aged Care Quality Standards
• Experience with rosters, budgets and incident management
• The confidence and capability to take on broader leadership responsibilities as the organisation grows
• NDIS Worker Screening Check, a current driver's licence and your own car

What's on offer

• A leadership role with room to grow
• Rewarding work supporting people to live well at home and in their community
• A supportive team and ongoing professional development