Operations Manager – 50-Room Hotel & Residences (Pre-Open)

The Glen Hotel Pty; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Staff meals

Career progression

Job summary

1 Spring Street Hotel & Residences is seeking an experienced Operations Manager to oversee the 50-room residence at Elizabeth Quay, Perth. You will lead guest services, housekeeping and restaurant service, ensuring a polished, guest-focused operation from day one.

As part of the founding team, you will drive pre-opening readiness, establish procedures and build a high-performing, guest-centric team with strong leadership and cost-conscious management.

Qualifications

• Experience as an Operations Manager, Residence Manager or senior hospitality leader.
• Pre-opening experience is highly regarded.
• Hands-on, visible and supportive leadership style.
• Strong people leadership, communication and organisational skills.
• Sound commercial understanding, including labour management and cost control.

Responsibilities

• Lead pre-opening setup, operating procedures, service trials and team readiness.
• Oversee daily residence operations including guest services, housekeeping and restaurant service.
• Recruit, train, coach and lead operational team members.
• Maintain high standards of guest service, presentation, cleanliness, safety and guest satisfaction.
• Manage guest feedback and service recovery professionally.
• Prepare and manage rosters, labour costs, stock control and operational expenses.
• Ensure compliance with WHS, food safety, RSA and liquor licensing requirements.

Job description

1 Spring Street Hotel & Residences is seeking an experienced Operations Manager to oversee the 50-room residence at Elizabeth Quay, Perth. You will lead guest services, housekeeping and restaurant service, ensuring a polished, guest-focused operation from day one.

As part of the founding team, you will drive pre-opening readiness, establish procedures and build a high-performing, guest-centric team with strong leadership and cost-conscious management.