Hotel Ops Manager (Pre-Opening & Guest Services)

The EQ Hotel Management Pty Ltd; Perth; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Staff meals during shifts

Career growth opportunities

Job summary

1 Spring Street Hotel & Residences in Perth, WA is seeking an experienced Operations Manager to join the founding team. You will oversee 50-room residence operations, guest services, housekeeping and restaurant service, driving pre-opening readiness and high guest satisfaction.

You will lead recruitment, training and coaching of the operations team, ensuring cost control, labour efficiency and compliance with WHS, food safety, RSA and licensing requirements as the business opens and grows.

Qualifications

• Experience as an Operations Manager, Residence Manager, Hotel Manager or senior hospitality leader.
• Strong experience in accommodation, guest services, housekeeping and Food & Beverage operations.
• Pre-opening experience is highly regarded.

Responsibilities

• Lead pre-opening setup, operating procedures, service trials and team readiness.
• Oversee daily residence operations, including guest services, housekeeping and restaurant service.
• Recruit, train, coach and lead operational team members.
• Maintain high standards of guest service, presentation, cleanliness, safety and guest satisfaction.
• Manage guest feedback and service recovery professionally.
• Prepare and manage rosters, labour costs, stock control and operational expenses.
• Ensure compliance with WHS, food safety, RSA and liquor licensing requirements.

Skills

Operations management

Team leadership

Budgeting

F&B operations

WHS compliance

Job description

1 Spring Street Hotel & Residences in Perth, WA is seeking an experienced Operations Manager to join the founding team. You will oversee 50-room residence operations, guest services, housekeeping and restaurant service, driving pre-opening readiness and high guest satisfaction.

You will lead recruitment, training and coaching of the operations team, ensuring cost control, labour efficiency and compliance with WHS, food safety, RSA and licensing requirements as the business opens and grows.