Senior Operations Manager - Luxury Hotel Housekeeping

International Hotel Services; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Immediate start available

Job summary

International Hotel Services in Sydney CBD is seeking a hands-on Senior Operations Manager to lead day-to-day housekeeping in a luxury hotel. You will ensure exceptional guest experience, maintain 5-star standards, and drive productivity while managing a large team on the floor.

The role demands a strong, visible leader who thrives in fast-paced environments, with a history of coaching staff and delivering consistent service quality. Immediate start available.

Qualifications

• Extensive hotel housekeeping leadership experience.
• Experience in a 5-star hotel environment.
• Proven ability to manage high-volume housekeeping operations.
• Strong people leadership and team development skills.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Lead daily housekeeping operations within a luxury hotel environment.
• Drive service excellence and maintain 5-star presentation standards.
• Manage workforce performance, productivity, quality, and safety.
• Conduct regular room inspections and quality audits.
• Build strong relationships with hotel stakeholders and operations teams.
• Oversee workforce planning and daily operational requirements.
• Coach, mentor, and develop supervisors and frontline staff.

Skills

Housekeeping leadership

Operations management

5-star hospitality

Stakeholder management

Team development

Job description

International Hotel Services in Sydney CBD is seeking a hands-on Senior Operations Manager to lead day-to-day housekeeping in a luxury hotel. You will ensure exceptional guest experience, maintain 5-star standards, and drive productivity while managing a large team on the floor.

The role demands a strong, visible leader who thrives in fast-paced environments, with a history of coaching staff and delivering consistent service quality. Immediate start available.