Luxury Rooms Division Leader – Pre-Opening

Minor Hotels Europe & Americas; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Career growth

Hotel discounts Australasia

Global perks

Retail rewards

Experiences

Health insurance & banking

Wellness support

Job summary

Minor Hotels’ NH Collection Sydney is hiring a Rooms Division Manager to lead the pre-opening team and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services. You will drive service standards, recruit and develop talent, and set up operating procedures for a successful opening.

Reporting to the General Manager, you will sustain high guest satisfaction, manage revenue performance, and lead a large, engaged team in a fast-paced environment while collaborating with Food

Qualifications

• Proven experience as a Rooms Division Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A hands-on management style and the ability to thrive in a fast-paced environment.
• Previous pre-opening experience will be highly regarded.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Rooms Division Management

Luxury hotel experience

Revenue management

Leadership

Pre-opening experience

Job description

Minor Hotels’ NH Collection Sydney is hiring a Rooms Division Manager to lead the pre-opening team and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services. You will drive service standards, recruit and develop talent, and set up operating procedures for a successful opening.

Reporting to the General Manager, you will sustain high guest satisfaction, manage revenue performance, and lead a large, engaged team in a fast-paced environment while collaborating with Food