Operations Manager

Deutsche Post; New South Wales; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonuses

Discounted DHL Group shares

Staff discounts with customers

Perkbox discounts

Job summary

DHL Supply Chain Australia is seeking an experienced Site Operations Manager to oversee daily operations at our site. You will drive performance, ensure safety, quality service, and build strong relationships with customers and stakeholders.

In this role you will maintain inventory accuracy, improve productivity, and ensure the customer’s business plan targets are met. A dynamic, rewarding environment within DHL Group awaits.

Qualifications

• Proven experience managing warehouse operations in a 3PL environment.
• Experience leading a team across daily operations and succession planning.
• End-to-end understanding of supply chain operations including cost management.

Responsibilities

• Oversee daily site operations and ensure safe, cost-effective activities.
• Drive performance and maintain high standards of service delivery for customers.
• Build and maintain positive relationships with customers and stakeholders, internal and external.
• Maintain location and inventory accuracy and improve productivity streams.
• Ensure annual business plan targets (revenue, profit, service levels) are met and take corrective action when needed.

Skills

Warehouse operations

Team leadership

Supply chain operations

People management

Customer service

Negotiation

WMS systems

Job description

Opportunity to lead our world-class operations

Opportunity to lead our world-class operations

DHL is the world's leading contract logistics provider, dedicated to delivering innovative and customised transport and supply chain solutions across a variety of industry sectors. We pride ourselves on our commitment to safety, people, excellence, and sustainability; leveraging our global reach alongside local industry expertise.

We are seeking an experienced Site Operations Manager to oversee the daily operations at our [insert location] site. The ideal candidate will be responsible for ensuring efficient and effective management of all operational activities, driving performance, and maintaining high standards of service delivery for our valued customers. A dynamic role, where everyday is different, your duties will include:

• Manage and control operations for the customer, ensuring a safe working environment coupled with cost effective operational activities
• Ensuring customer satisfaction through excellent service delivery
• Build and maintain positive relationships with customer and stakeholders, both internal and external
• Maintain location and inventory accuracy and increase productivity streams
• Ensure customer's annual business plan including revenue, profit and service levels are met, and correct action is taken to rectify

Please note DHL Internal applications close on 30/09/2026

DHL Supply Chain Australia is a Great Place to Work

At DHL, we deliver results without compromising on respect, valuing each other's differences while recognizing individual strengths. People are our greatest strength and we strive to ensure that careers here are satisfying and successful. By joining us, you are joining a company that offers limitless opportunities and a supportive work environment where employees are given the tools and training they need to learn and grow.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation.

Beyond our supportive culture, we also offer our employees:

• World class training programs to enhance your skills and support your career advancement.
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year.
• A competitive salary and benefits package, including annual bonuses and merit reviews to recognize your contributions.
• Eligible employees can purchase DHL Group shares at a discounted rate
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services.
• A commitment to work-life balance, with flexible working arrangements tailored to individual role requirements.

DHL is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring quality service and productive outcomes for all. DHL will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Superior knowledge and proven experience of warehouse operations within a 3PL environment
• Experience in leading and managing a team across daily operations, development, and succession planning
• Exceptional end to end knowledge of supply chain operations, with a background in labour planning, cost management and improvement opportunities
• Excellent people management skills with the ability to influence across a broad spectrum of internal and external stakeholders
• Outstanding customer relationship attributes and a commitment to delivering a high level of customer service
• Highly developed conflict resolution and negotiation skills
• Experience with WMS systems

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.
Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.