Operations Manager

Morwell RSL Sub Branch Inc.; Morwell; On-site; AUD 90,000 - 130,000; Full time

Job summary

Morwell RSL Sub Branch Inc. is seeking a Manager of Operations to support the General Manager in delivering strategic direction across hospitality, gaming, functions, and member services. You will drive operational performance and member experience with a focus on financial outcomes.

Key responsibilities include rostering, staff development, compliance with cash handling and WHS, and regular meetings to align teams. This role demands leadership and strong strategic input to achieve targets.

Qualifications

• Extensive computer skills with knowledge of accounting software.
• Experience in regulatory compliance and risk management in clubs.
• Minimum two years' experience in gaming/hospitality environments.
• Experience with AML/CTF in a club context is desirable.

Responsibilities

• Oversee rostering and leave management across operational departments.
• Monitor staffing levels to maintain service standards and wage targets.
• Lead performance reviews and drive accountability and improvement.
• Ensure cash-handling procedures are safe and compliant.
• Support management in resolving customer concerns promptly.
• Provide direction, mentoring, and coaching to team leaders and staff.
• Conduct regular operational meetings for alignment and communication.
• Ensure WHS compliance across the venue with audits.
• Provide strategic advice to the General Manager on performance.

Skills

Computer skills

Leadership

Education

Gaming industry licence (RSG, RSA)

Tools

QuickBooks

Job description

The Manager of Operations plays a key leadership role in supporting the General Manager to deliver the strategic direction and vision of the RSL. This position oversees operational performance across all areas of the club — including hospitality, gaming, functions, and member services — ensuring excellence in service delivery, financial outcomes, and member experience.

Key responsibilities

Oversee efficient rostering and leave management across operational departments, ensuring rosters are posted at least two weeks in advance

Monitor staffing levels to maintain service standards while achieving wage-to-sales targets within budget

Conduct regular performance reviews of direct reports, fostering accountability and continuous improvement

Ensure compliance with safe and secure cash-handling procedures across all outlets

Support the management team in resolving customer concerns promptly and effectively

Provide strong direction, mentoring, and coaching to team leaders and staff

Conduct regular operational team meetings to ensure effective communication and alignment

Ensure WHS compliance across all areas of the venue including regular audits

Provide strategic advice to the General Manager to meet operational and financial performance objectives

About you

Extensive computer skills, with knowledge of QuickBooks or equivalent.

Gaming industry Licence, RSG, RSA Minimum 2 years' experience

Experience in Regulatory Compliance, Risk Management, AML/CTF in a Club environment is highly desirable

Previous experience in a large-scale hospitality gaming environment is preferred