Operations Manager - The Gibson

BRC Fashion Strategy Working Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Brisbane Racing Club is seeking an experienced Operations Manager to lead daily club operations at The Gibson venue in Stafford. You will oversee bar, gaming, food and beverage, facilities and events, ensuring exceptional hospitality and a safe, welcoming environment for members and guests.

We value hands-on leaders who can balance operational demands with high-quality service, staff development, and ongoing process improvements in a fast-paced racing and events calendar.

Qualifications

• Experience in operations management within hospitality or licensed club settings.
• Proven ability to lead, develop and motivate teams in fast-paced environments.
• Qualifications: RMLV and RSG would be highly regarded or required.

Responsibilities

• Oversee daily club operations across bar, gaming, F&B, and facilities.
• Lead and develop a high-performing team with a service-oriented culture.
• Drive compliance with liquor licensing, gaming, WHS and other regulations.

Skills

Operations management

Hospitality leadership

Customer service

Budget management

Staff development

Education

Diploma in Hospitality Management

Tools

Microsoft Office

POS systems

Job description

At Brisbane Racing Club (BRC), we’re a passionate community with a rich history and a vision for an exciting future. We’re known for delivering incredible race day experiences and maintaining world-class facilities, and we’re looking for an Operations Manager to join our team at one of our licensed club venues - The Gibson.

Conveniently located in Stafford, The Gibson is a community focused venue where sport and events sit at the heart of what we do. This role offers variety, creativity, and the chance to make a meaningful impact.

About the Role

We are seeking an experienced and motivated Operations Manager to oversee the day-to-day operations of our licensed club, ensuring exceptional hospitality, seamless service delivery and a welcoming environment for our members and guests.

This is an exciting opportunity for a hands-on operational leader who thrives in a fast-paced hospitality environment, enjoys developing high-performing teams and takes pride in delivering outstanding customer experiences.

Working across bar, gaming, food and beverage, facilities and functions, you will play a key role in driving operational performance, maintaining compliance and identifying opportunities to improve the way we work. You will bring a strong commercial mindset, a passion for hospitality and the ability to balance operational demands with the delivery of high-quality service.

What You’ll Be Doing

• Lead Daily Operations: Oversee the smooth running of club operations across bar, gaming, food and beverage, front-of-house and facilities, ensuring consistent service standards and operational efficiency.
• Lead and Develop Your Team: Recruit, train, coach and support team members, fostering a positive, accountable and service-focused culture.
• Deliver Exceptional Hospitality: Champion outstanding customer service, respond to feedback and resolve complaints professionally to enhance member and guest satisfaction.
• Drive Compliance and Safety: Ensure compliance with liquor licensing, gaming, work health and safety and other relevant legislative requirements, maintaining accurate records and safe operating practices.
• Manage Rostering and Resources: Support effective workforce planning, rostering and scheduling to ensure appropriate coverage and efficient service delivery.
• Oversee Stock and Financial Performance: Manage inventory, ordering, stock control and operational expenditure, supporting cost control and overall profitability.
• Manage Gaming and Administration: Oversee relevant accounting and operational procedures across bar and gaming areas, including TAB and Keno, alongside point-of-sale systems, reporting and record-keeping.
• Coordinate Events and Promotions: Support the planning and delivery of functions, entertainment and promotional activities that attract new members and strengthen engagement with existing members.
• Improve and Innovate: Identify opportunities to streamline processes, enhance the customer experience and continually improve operational standards.
• Champion BRC’s Values: Lead by example, demonstrating professionalism, integrity, accountability and pride in everything you do.

What We’re Looking For

We’re looking for a confident and capable leader who combines strong operational management skills with a genuine passion for hospitality and customer service.

To be successful in this role, you will bring:

• Demonstrated experience in operations management within the hospitality or licensed club industry.
• Previous experience leading, developing and motivating a team in a fast-paced environment.
• Current Responsible Management of Licensed Venues (RMLV) and Responsible Service of Gambling (RSG) qualifications.
• A sound understanding of liquor licensing, gaming compliance, work health and safety and relevant regulatory requirements.
• Strong commercial acumen, including experience managing budgets, stock, expenditure and operational performance.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations professionally.
• Strong organisational and problem-solving skills, with the ability to prioritise competing demands and meet deadlines.
• Confidence using Microsoft Office, point-of-sale systems and other relevant operational software.
• Flexibility to work across evenings, weekends and public holidays in line with racing activities and event requirements.
• A Diploma in Hospitality Management, Business Administration or a related field, together with experience in venue or events management, will be highly regarded.

What You’ll Get

• The opportunity to take ownership of club operations and make a meaningful impact on service delivery and business performance.
• A dynamic working environment connected to Brisbane’s vibrant racing, hospitality and entertainment industry.
• The opportunity to lead, develop and inspire a diverse team.
• A varied role where you can contribute ideas, drive improvements and shape the member and guest experience.
• The chance to build relationships across a well-established organisation with a proud history and an exciting future.

Why Join Us?

• At Brisbane Racing Club, our people are united by a shared passion for delivering memorable experiences and creating a strong sense of community.
• Our values guide the way we work: Professional, Community, Safety and Wellbeing, Challenge and Innovation, Pride and Responsible.
• We are looking for someone who embodies these values, embraces new challenges and takes pride in creating an environment where our people, members and guests feel welcome, safe and valued.
• If you are ready to bring your operational expertise, leadership and passion for hospitality to a role where you can make a real difference, we would love to hear from you.