Operations Manager

Horner Recruitment; Brisbane; Presencial; AUD 95.000 - 150.000; Jornada completa

Descripción de la vacante

Horner Recruitment Ltd is partnering with Valiant to recruit a hands-on Operations Manager for its Brisbane operation. You will lead an operational workforce of about 25, including warehouse staff, drivers and delivery crews.

You will take ownership of daily operations, strengthen team morale and establish consistent standards across furniture preparation, dispatch and returns while building capability and accountability.

Formación

• Proven experience managing warehouse operations and leading supervisors or team leaders.
• Strong knowledge of inventory, order accuracy and goods in and goods out.
• Experience developing teams and improving operational performance.
• Confidence using Microsoft 365 and warehouse or inventory systems.

Responsabilidades

• Providing clear daily direction across receiving, order preparation, dispatch and returns.
• Recruiting, coaching and developing staff to strengthen team capability.
• Building accountability, maintaining morale and addressing performance issues constructively.
• Ensuring furniture is carefully handled, checked and ready for its next booking.
• Overseeing the company's fleet, delivery crews, collections and event bump-ins and bump-outs.
• Planning rosters and resources to meet changing operational demands.
• Managing safety, labour costs, budgets and KPIs while improving workflows.

Conocimientos

Warehouse operations

Team leadership

Staff development

Problem solving

Quality awareness

Communication

Herramientas

Microsoft 365

Descripción del empleo

Bring direction. Build the team. Make your mark.

Horner Recruitment is partnering with Valiant to recruit a hands-on Operations Manager for its Brisbane operation.

This is an opportunity for an experienced warehouse leader who enjoys building capable teams and bringing structure to a busy environment. You'll take ownership of daily operations, strengthen team morale and establish consistent standards across furniture preparation, dispatch, delivery and returns.

The role

Working through warehouse managers and project teams, you'll lead an operational workforce of approximately 25, including warehouse staff, drivers and delivery crews.

Your responsibilities will include:

• Providing clear daily direction across receiving, order preparation, dispatch and returns.
• Recruiting, coaching and developing staff to strengthen team capability.
• Building accountability, maintaining morale and addressing performance issues constructively.
• Ensuring furniture is carefully handled, checked and ready for its next booking.
• Overseeing the company's fleet, delivery crews, collections and event bump-ins and bump-outs.
• Planning rosters and resources to meet changing operational demands.
• Managing safety, labour costs, budgets and KPIs while improving workflows.

About you

You're a resilient, approachable leader who brings calm direction when things get busy. You're comfortable taking ownership, working closely with senior leaders and following through on decisions.

You'll bring:

• Proven experience managing warehouse operations and leading supervisors or team leaders.
• Strong knowledge of inventory, order accuracy and goods in and goods out.
• Experience developing teams and improving operational performance.
• A practical approach to solving problems and managing competing priorities.
• An eye for product quality, presentation and careful handling.
• Confidence using Microsoft 365 and warehouse or inventory systems.

Experience in furniture, interiors, hire or events will be highly regarded. Your warehouse leadership is the priority, with training available in fleet coordination, run scheduling and shift management. A forklift licence is desirable, with training available.

Why this opportunity?

Play a key role in rebuilding team capability and creating a well-organised, accountable operation. You'll have scope to introduce practical improvements and see the results of your leadership every day.

Typical daytime hours are approximately 7am-3.30pm, with flexibility required to support evening, overnight and weekend operations.

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email ***********@horner.com.au if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.