Operations Manager

Fitness Lifestyle International; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Fitness Lifestyle International – West End QLD is seeking an Operations Manager to lead and develop multiple Studio Managers, translating the brand’s vision into practical systems and consistent execution.

You will coach leaders, drive membership growth and maintain the high standard of member experience across the boutique Pilates and wellness studios. This hands-on role focuses on people, process and performance to grow a network of thriving studios.

Qualifications

• Experience leading across multiple studio sites or equivalent operations role.
• Background in boutique fitness, wellness, premium hospitality or service business.
• Ability to read numbers, identify drivers and take meaningful action.
• Strong communication, coaching and accountability skills.

Responsibilities

• Coach Studio Managers and build their confidence, capability and accountability.
• Improve membership growth, lead conversion, retention and class utilisation.
• Protect the member experience through thoughtful service and follow-through.
• Strengthen operating standards, studio presentation and team practices.
• Manage budgets, controllable costs and labour productivity.
• Use performance data to identify issues, guide decisions and measure improvement.
• Provide owners with clear visibility of performance, priorities and progress.

Skills

Multi-site leadership

Customer experience

People development

Commercial acumen

Budget management

Data-driven decisions

Job description

Fitness Lifestyle International – West End QLD

Operations Manager | Boutique Pilates & Wellness

Some spaces make you feel different the moment you walk in.

The atmosphere is considered. The welcome is personal. The team knows your name, remembers your goals and notices when you have something to celebrate.

Movement feels challenging, energising and enjoyable. People leave feeling stronger, more confident and connected to something beyond their workout.
Behind that experience is a team that cares deeply about the details.

FLI is partnering with an independent boutique Pilates and wellness business to appoint a multi-site Operations Manager who can bring that same care to its people, performance and operations.

A brand with a clear purpose

Built around a mission to elevate, educate and empower, this business brings together beautifully designed spaces, dynamic movement and an inclusive community. Its standards are high, and its welcome is warm.

Members are encouraged to progress at their own pace. Instructors continue learning. Individual achievements are celebrated. Connection extends beyond the class itself.

Community, empowerment, wellness and fun shape the experience and the way the team works together.

As the business grows, the opportunity is to make those qualities consistent across its studio network.

Your opportunity

You will lead and develop multiple Studio Managers, helping them build capable teams, deliver strong commercial outcomes and take ownership of their studios.

Working with the owners, you will translate the brand’s vision into clear expectations, practical systems and consistent execution.
Your focus will include:

• Coaching Studio Managers and building their confidence, capability and accountability.
• Improving membership growth, lead conversion, retention and class utilisation.
• Protecting the member experience through thoughtful service and effective follow-through.
• Strengthening operating standards, studio presentation and team practices.
• Managing budgets, controllable costs and labour productivity.
• Using performance data to identify issues, guide decisions and measure improvement.
• Giving the owners clear visibility of performance, priorities and progress.

Success means studio leaders who lead confidently, teams who understand what good looks like, and members who feel the care behind every interaction.

The leadership you bring

• You have led across multiple sites, or held a comparable operational role with responsibility for managers, commercial performance and customer experience.
• Your background may be in boutique fitness, wellness, premium hospitality or another service business where relationships and repeat custom matter.
• You can read the numbers, understand what is driving them and help a manager take meaningful action.
• You are comfortable having a direct conversation. You follow through. You set clear expectations and give people the support to meet them.
• You also notice the small things: a missed welcome, inconsistent communication, a presentation standard slipping, or a team member ready for more responsibility.

Most of all, you understand that strong performance comes from capable people, clear systems and an experience customers want to return to.

Why this opportunity

This is a hands-on leadership role with meaningful influence over how an independent boutique business operates and grows.

You will work closely with the owners, develop studio leaders and help shape the systems that support the next stage of the business.

It will suit someone who enjoys bringing structure to a growing business and takes pride in making an exceptional experience repeatable.