Boutique Pilates Operations Lead — Multi-Site

AUSactive; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

AUSactive is seeking an Operations Manager for a boutique Pilates & Wellness network in Brisbane. You will lead multiple Studio Managers, translating the brand’s vision into practical systems, processes and strong customer experiences across the studios.

In this hands-on role you’ll drive commercial performance, maintain high operating standards, and use performance data to guide decisions that enhance member satisfaction and retention.

Qualifications

• Experience leading across multiple studios or similar setup.
• Strong commercial sense with budgeting and cost control.
• Ability to read performance metrics and act.
• Excellent stakeholder management and communication.

Responsibilities

• Lead and develop Studio Managers across multiple sites.
• Drive membership growth, retention and utilisation.
• Implement consistent operating standards and presentation.
• Oversee budgets and labour productivity.
• Use data to identify issues and guide decisions.

Skills

Leadership

Multi-site oversight

Budgeting

Customer experience

Data-driven decisions

Tools

Excel

Forecasting software

Job description

AUSactive is seeking an Operations Manager for a boutique Pilates & Wellness network in Brisbane. You will lead multiple Studio Managers, translating the brand’s vision into practical systems, processes and strong customer experiences across the studios.

In this hands-on role you’ll drive commercial performance, maintain high operating standards, and use performance data to guide decisions that enhance member satisfaction and retention.