Multi-Site Operations Leader — Boutique Fitness & Wellness

Fitness Lifestyle International; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Fitness Lifestyle International – West End QLD is seeking an Operations Manager to lead and develop multiple Studio Managers, translating the brand’s vision into practical systems and consistent execution.

You will coach leaders, drive membership growth and maintain the high standard of member experience across the boutique Pilates and wellness studios. This hands-on role focuses on people, process and performance to grow a network of thriving studios.

Qualifications

• Experience leading across multiple studio sites or equivalent operations role.
• Background in boutique fitness, wellness, premium hospitality or service business.
• Ability to read numbers, identify drivers and take meaningful action.
• Strong communication, coaching and accountability skills.

Responsibilities

• Coach Studio Managers and build their confidence, capability and accountability.
• Improve membership growth, lead conversion, retention and class utilisation.
• Protect the member experience through thoughtful service and follow-through.
• Strengthen operating standards, studio presentation and team practices.
• Manage budgets, controllable costs and labour productivity.
• Use performance data to identify issues, guide decisions and measure improvement.
• Provide owners with clear visibility of performance, priorities and progress.

Skills

Multi-site leadership

Customer experience

People development

Commercial acumen

Budget management

Data-driven decisions

Job description

Fitness Lifestyle International – West End QLD is seeking an Operations Manager to lead and develop multiple Studio Managers, translating the brand’s vision into practical systems and consistent execution.

You will coach leaders, drive membership growth and maintain the high standard of member experience across the boutique Pilates and wellness studios. This hands-on role focuses on people, process and performance to grow a network of thriving studios.