Operations Lead — Customer Delivery (Catering)

dnata catering; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Onsite parking

Meals provided

Uniforms provided

EAP 24/7

Job summary

dnata catering is seeking an Operations Leading Hand to oversee airport catering operations in Sydney. You will lead teams, coordinate daily activities and ensure aircraft are serviced efficiently, safely and on schedule.

Key responsibilities include supervising staff, allocating resources, and upholding HACCP and WHS standards while delivering high-quality service to airline partners.

Qualifications

• Must have strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Proactive, hands-on approach with the ability to lead by example.
• Experience in fast-paced, operational environments.
• Commitment to safety, compliance and high service standards.
• Ability to follow verbal and written instructions.

Responsibilities

• Lead and coordinate catering operations to ensure on-time aircraft servicing.
• Supervise, train and support team members.
• Perform Driver/Marshaller duties when required.
• Allocate resources and manage workflow to meet targets.
• Monitor team performance, productivity and compliance.
• Complete required reporting and administrative tasks.
• Maintain safety, quality and regulatory standards (HACCP, WHS).
• Provide professional communication and customer service.

Skills

Leadership

Communication

Operations experience

Safety compliance

Flexibility

MR driver licence

Job description

dnata catering is seeking an Operations Leading Hand to oversee airport catering operations in Sydney. You will lead teams, coordinate daily activities and ensure aircraft are serviced efficiently, safely and on schedule.

Key responsibilities include supervising staff, allocating resources, and upholding HACCP and WHS standards while delivering high-quality service to airline partners.