Operations Leading Hand (Customer Delivery)

Alha Flight Services trading as dnata catering; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Free onsite parking

Employee Assistance Program (EAP) 24/7

Career development and progression

Discounts at retailers

Job summary

dnata catering & retail in Sydney is seeking an experienced Operations Leading Hand to join our airport catering team. You will lead daily catering operations, coordinate resources and ensure on-time aircraft servicing while maintaining safety and quality standards.

As a hands-on leader, you will supervise and train team members, perform driver/marshaller duties when needed, and ensure compliance with HACCP, WHS, and reporting requirements in a fast-paced environment.

Qualifications

• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Hands-on, proactive leader who leads by example.
• Experience in fast-paced, operational environments.
• Commitment to safety, compliance and high service standards.
• Able to follow verbal and written instructions.
• Valid Australian MR Driver’s Licence.

Responsibilities

• Lead and coordinate catering operations to ensure on-time aircraft servicing
• Supervise, train and support team members
• Lead by example by performing Driver/Marshaller duties when required
• Allocate resources and manage workflow to meet operational targets
• Monitor team performance, productivity and compliance
• Complete required reporting and administrative tasks
• Maintain safety, quality and regulatory standards (HACCP, WHS, etc.)
• Provide professional communication and customer service

Skills

Leadership

Communication

Operational experience

Safety compliance

Team supervision

Driver/Marshalling

Job description

Start your journey with dnata catering & retail, where the sky is the limit!

About Us

Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner. We support many of the world’s mostrecognisedairlines, deliveringaward‑winningmeals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.

About the Role

We are seeking a motivated and experienced Operations Leading Hand to join our airport catering team in Sydney. This role is key to ensuring smooth operations, leading teams, and maintaining high standards in safety, quality, and performance.

You will support the coordination of daily catering activities within your area, ensuring aircraft are serviced efficiently and on schedule. Leading by example, you’ll help foster a strong team culture while ensuring compliance with all operational and safety requirements.

Key Responsibilities

• Lead and coordinate catering operations to ensure on-time aircraft servicing
• Supervise, train and support team members
• Lead by example by performing Driver/Marshaller duties when required
• Allocate resources and manage workflow to meet operational targets
• Monitor team performance, productivity and compliance
• Complete required reporting and administrative tasks
• Maintain safety, quality and regulatory standards (HACCP, WHS, etc.)
• Provide professional communication and customer service

About You

• Strong leadership and organisational skills
• Excellent communication and interpersonal abilities
• A proactive, hands‑on approach with the ability to lead by example
• Experience working in fast-paced, operational environments
• Commitment to safety, compliance and high service standards
• Ability to follow both verbal and written instructions
• Valid Australian MR (or higher) Driver’s Licence
• Flexibility to work across different operational areas as required

Benefits

• 5 weeks annual leave and competitive pay rates.
• Free onsite parking, meals and uniforms.
• Employee Assistance Program (EAP) available 24/7.
• Career development and progression supported by dedicated training.
• Discounts at hundreds of retailers,novatedleasingand wellbeing resources.

At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.

The Recruitment process

will include interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.

For more information on careers at dnata catering & retail please visit www.dnatacateringcareers.com.au