Operations Lead: Creative Agency Workflow & Delivery

TKR Group; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Collaborative culture

Diverse projects

Career growth

Flexible hours

Job summary

TKR Group in Sydney is seeking an Operations Manager who thrives on bringing order to complexity, owning workflow across a busy creative agency, triaging briefs and ensuring projects move from briefing to delivery.

You will manage capacity, governance, and subscriptions, mentor junior staff, and partner with resourcing and delivery teams to keep work flowing. This is a high-visibility role with broad exposure to workflow, people leadership and operational excellence.

Qualifications

• 4-6 years' experience in a creative agency or production environment.
• Proven ability to balance priorities across multiple teams.
• Experience managing briefs from briefing to delivery.
• Strong understanding of how creative projects move through production.
• Experience with workflow and project management platforms.

Responsibilities

• Triage and assess all incoming briefs.
• Review priorities, timelines and capacity across teams.
• Identify dependencies, risks and bottlenecks.
• Manage workloads with resourcing and delivery teams.
• Track project status and upcoming demand.
• Prepare workflow and WIP reporting for leadership.
• Oversee operational systems, licenses, and governance frameworks.
• Mentor junior coordinators and develop team members.

Skills

Workflow management

Stakeholder management

Team leadership

Process improvement

Creative operations

Job description

TKR Group in Sydney is seeking an Operations Manager who thrives on bringing order to complexity, owning workflow across a busy creative agency, triaging briefs and ensuring projects move from briefing to delivery.

You will manage capacity, governance, and subscriptions, mentor junior staff, and partner with resourcing and delivery teams to keep work flowing. This is a high-visibility role with broad exposure to workflow, people leadership and operational excellence.