Senior Client Operations & Workflow Leader

News Corp; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Publications access

Discounts

Health & wellbeing

Parental leave

Volunteer leave

Career development

Leadership programs

Job summary

News Corp Australia seeks a Senior Client Operations Manager to enable the Client Partnerships sales team by ensuring efficient, coordinated and reliable delivery of client operations. You will lead part of the Client Operations team, manage people and drive end-to-end workflow initiatives.

You will drive process improvements, build scalable tools and reporting, and partner with sales and wider revenue operations to align workflows and adoption.

Qualifications

• 3–5 years of experience in client operations, sales operations, commercial operations, or similar in a fast-paced media/commercial environment.
• Proven success leading end-to-end workflow delivery and cross-functional projects.
• Strong background in systems, tools, data accuracy, reporting and stakeholder management.

Responsibilities

• Provide day-to-day leadership, coaching and accountability for Client Operations direct reports.
• Monitor team workload and capacity to ensure BAU operations meet service levels.
• Own operational tasks and projects from initiation to completion, manage risks and escalate as needed.
• Identify and implement process improvements to reduce duplication and inefficiencies.
• Partner with internal stakeholders and the wider Client Revenue Operations team to align workflows and drive adoption.
• Develop and maintain tracking systems to monitor revenue conversion and provide KPI reporting.

Skills

Team leadership

Workload management

End-to-end delivery

Process improvement

Cross-functional collaboration

Executive reporting

Data integrity

Coaching

Stakeholder management

Training programs

Google Workspace

Microsoft Excel

Salesforce

Tools

Google Workspace

Microsoft Excel

Salesforce

Job description

News Corp Australia seeks a Senior Client Operations Manager to enable the Client Partnerships sales team by ensuring efficient, coordinated and reliable delivery of client operations. You will lead part of the Client Operations team, manage people and drive end-to-end workflow initiatives.

You will drive process improvements, build scalable tools and reporting, and partner with sales and wider revenue operations to align workflows and adoption.