Operations Manager

TKR Group; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Collaborative culture

Diverse projects

Career growth

Flexible hours

Job summary

TKR Group in Sydney is seeking an Operations Manager who thrives on bringing order to complexity, owning workflow across a busy creative agency, triaging briefs and ensuring projects move from briefing to delivery.

You will manage capacity, governance, and subscriptions, mentor junior staff, and partner with resourcing and delivery teams to keep work flowing. This is a high-visibility role with broad exposure to workflow, people leadership and operational excellence.

Qualifications

• 4-6 years' experience in a creative agency or production environment.
• Proven ability to balance priorities across multiple teams.
• Experience managing briefs from briefing to delivery.
• Strong understanding of how creative projects move through production.
• Experience with workflow and project management platforms.

Responsibilities

• Triage and assess all incoming briefs.
• Review priorities, timelines and capacity across teams.
• Identify dependencies, risks and bottlenecks.
• Manage workloads with resourcing and delivery teams.
• Track project status and upcoming demand.
• Prepare workflow and WIP reporting for leadership.
• Oversee operational systems, licenses, and governance frameworks.
• Mentor junior coordinators and develop team members.

Skills

Workflow management

Stakeholder management

Team leadership

Process improvement

Creative operations

Job description

I'm partnering with a leading creative agency to find an Operations Manager who thrives on bringing order to complexity, keeping teams moving and ensuring nothing falls through the cracks.

This is a unique opportunity for someone who enjoys sitting at the heart of an agency, owning workflow, triaging incoming briefs, managing operational processes and ensuring projects move smoothly from briefing through to delivery. You'll be the central connection point across multiple teams and departments, balancing priorities, identifying risks early and helping the agency operate at its best.

You'll be responsible for managing the flow of work across the agency, assessing priorities, monitoring capacity and ensuring briefing, workflow and governance processes are followed consistently. You'll also oversee operational systems, software subscriptions, AI tools and agency processes while supporting and developing junior team members.

If you enjoy problem-solving, improving processes and being the person who always knows what's happening across the business, this could be the perfect role.

Key Responsibilities

• Triage and assess all incoming briefs
• Review priorities, timelines and capacity across teams
• Identify dependencies, risks and workflow bottlenecks
• Work closely with resourcing and delivery teams to manage workloads
• Track project status, milestones and upcoming demand
• Prepare workflow and WIP reporting for leadership teams

I'm partnering with a leading creative agency to find an Operations Manager who thrives on bringing order to complexity, keeping teams moving and ensuring nothing falls through the cracks.

This is a unique opportunity for someone who enjoys sitting at the heart of an agency, owning workflow, triaging incoming briefs, managing operational processes and ensuring projects move smoothly from briefing through to delivery. You'll be the central connection point across multiple teams and departments, balancing priorities, identifying risks early and helping the agency operate at its best.

You'll be responsible for managing the flow of work across the agency, assessing priorities, monitoring capacity and ensuring briefing, workflow and governance processes are followed consistently. You'll also oversee operational systems, software subscriptions, AI tools and agency processes while supporting and developing junior team members.

If you enjoy problem-solving, improving processes and being the person who always knows what's happening across the business, this could be the perfect role.

Key Responsibilities

• Triage and assess all incoming briefs
• Review priorities, timelines and capacity across teams
• Identify dependencies, risks and workflow bottlenecks
• Work closely with resourcing and delivery teams to manage workloads
• Track project status, milestones and upcoming demand
• Prepare workflow and WIP reporting for leadership teams

Operations & Governance

• Manage agency software licences, subscriptions and vendor renewals
• Oversee operational systems, processes and governance frameworks
• Support AI tool administration, access management and usage tracking
• Manage campaign QR code creation, tracking and maintenance
• Maintain operational documentation, templates and process standards
• Continually identify opportunities to improve agency efficiency and ways of working

Team Leadership

• Manage and mentor junior coordinators
• Ensure project and job set-up processes are completed accurately
• Provide support, coaching and ongoing development to team members

About You

• 4-6 years' experience within a creative agency, production environment, operations, traffic or project management role
• Previous experience managing workflow across multiple teams or departments
• Strong understanding of how creative projects move through production
• Experience using workflow and project management platforms
• Comfortable managing software subscriptions, licences and operational systems
• Proven ability to balance competing priorities and remain calm under pressure
• Strong communication and stakeholder management skills
• Previous experience managing or mentoring junior team members is highly regarded

What's in it for You?

• Join a highly respected agency with a collaborative culture
• Work across a diverse range of creative projects and teams
• Opportunity to genuinely influence operational excellenceBroad role with exposure across workflow, people leadership and business operations
• Strong long-term career growth opportunities
• Flexible and supportive working environment

This is an ideal opportunity for a Traffic Manager, Workflow Manager, Operations Coordinator or Project Manager looking to step into a broader operational leadership role.

Additional information

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