Operations Coordinator - Retail Security (Victoria)

Vicpro Security Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Vicpro Security Pty Ltd, trading as Allied Security Australia, seeks an Operations Coordinator to manage rosters and the workforce across Victoria’s retail guarding network. You will liaise with clients, field teams and management to ensure coverage meets client requirements and service standards.

The role emphasizes rostering accuracy, regulatory compliance, and proactive issue resolution, with responsibilities spanning recruitment support, leave planning, and performance management.

Qualifications

• Minimum 2 years’ experience in operations, workforce coordination or security management.
• Current Victorian Security Licence.
• Strong knowledge of rostering and workforce management principles.
• Experience within the security industry, ideally retail security.
• Knowledge of the Security Services Award.
• Experience using Deputy or similar workforce management systems.
• Experience managing client portfolios and service delivery contracts.

Responsibilities

• Build, manage and maintain rosters for retail guards and Retail Security Specialists across Victoria
• Monitor staffing levels and coordinate coverage for planned and unplanned absences, including sourcing relief
• Support workforce planning to ensure the right people are in the right place at the right time
• Review and approve timesheets, resolving discrepancies and ensuring hours are accurate and compliant
• Manage annual leave & leave planning processes
• Reduce absenteeism through effective communication, performance management and policy reinforcement
• Build and maintain strong relationships with clients and stakeholders, including timely communication of coverage changes
• Ensure contractual obligations and service level agreements are achieved
• Assist with recruitment, onboarding and workforce mobilisation activities
• Investigate and respond to operational issues, incidents and client concerns
• Ensure compliance with company policies, licensing requirements, award conditions and industry regulations
• Review operational reports and provide recommendations for continuous improvement
• Maintain accurate records, compliance documentation and operational reporting
• Support business growth through exceptional client service and retention

Skills

Operations coordination

Rostering

Workforce planning

Security management

Client management

Tools

Deputy

Excel

Job description

Operations Coordinator - Retail Security (Victoria)

Operations Coordinator - Retail Security (Victoria)

About us

Vicpro Security Pty Ltd, trading as Allied Security Australia, is a leading provider of security solutions across Victoria. With over 20 years of experience, we have built a reputation for delivering high-quality services to a diverse range of clients. Our mission is to create a safer and more secure community, and we are proud to have a team of dedicated professionals who share this vision.

Join Allied Security and Help Drive Operational Excellence

Are you a highly organised, customer-focused professional who thrives in a fast-paced environment? Allied Security is seeking an experienced Operations Coordinator to manage the workforce and rosters of our retail guarding network across Victoria.

Working closely with clients, security personnel and management, you will play a critical role in workforce coordination, service delivery excellence, compliance and client satisfaction.

About the Role

As an Operations Coordinator, you will be responsible for managing the workforce and rosters that keep our retail guarding network covered across multiple client sites in Victoria.

You will be the key link between our retail clients, field teams and management, ensuring coverage requirements are met while maintaining the highest standards of service delivery.

Key Responsibilities

• Build, manage and maintain rosters for retail guards and Retail Security Specialists across Victoria
• Monitor staffing levels and coordinate coverage for planned and unplanned absences, including sourcing relief
• Support workforce planning to ensure the right people are in the right place at the right time
• Review and approve timesheets, resolving discrepancies and ensuring hours are accurate and compliant
• Manage annual leave & leave planning processes
• Reduce absenteeism through effective communication, performance management and policy reinforcement
• Build and maintain strong relationships with clients and stakeholders, including timely communication of coverage changes
• Ensure contractual obligations and service level agreements are achieved
• Assist with recruitment, onboarding and workforce mobilisation activities
• Investigate and respond to operational issues, incidents and client concerns
• Ensure compliance with company policies, licensing requirements, award conditions and industry regulations
• Review operational reports and provide recommendations for continuous improvement
• Maintain accurate records, compliance documentation and operational reporting
• Support business growth through exceptional client service and retention

About You

• Previous experience in operations coordination, rostering, workforce planning or security management
• Strong client relationship and stakeholder management skills
• Exceptional organisational and time management abilities
• Ability to manage multiple priorities and make quick decisions when rosters change at short notice
• Strong problem-solving and decision-making capabilities
• Excellent written and verbal communication skills
• High attention to detail and administration skills
• Proficiency in Microsoft Office, particularly Excel, and workforce management systems
• Ability to work both independently and collaboratively within a team
• Minimum 2 years’ experience in operations, workforce coordination or security management
• Current Victorian Security Licence
• Strong knowledge of rostering and workforce management principles
• Experience within the security industry, ideally retail security
• Knowledge of the Security Services Award
• Experience using Deputy or similar workforce management systems
• Experience managing client portfolios and service delivery contracts

Why Join Allied Security?

• Career progression opportunities within a growing national organisation
• Supportive and collaborative team culture
• Opportunity to make a genuine impact on operational performance and client success