National Operations Centre (NOC) Coordinator

Allied Integrated Management; Liverpool; On-site; AUD 60,000 - 75,000; Full time

Job summary

Allied Integrated Management is seeking a highly organised NOC Admin Officer to support security and facilities operations across Australia, coordinating work orders, monitoring services, and scheduling field staff. This role focuses on real-time operational support and maintaining compliant, high-quality service delivery.

Based in Liverpool NSW, the role requires strong administrative capability, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Minimum 2–3 years experience in operations coordination, administration, or scheduling.
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams).

Responsibilities

• Monitor operational activity across security and facilities services through Allied systems.
• Track and manage service requests, incidents, alarms, and work orders in real time.
• Coordinate field staff, technicians, and contractors across national sites.
• Maintain accurate job records, updates, and status tracking.
• Ensure tasks are completed within required timeframes and elevate delays when required.
• Coordinate and schedule preventative, reactive, and statutory maintenance activities.
• Assist with maintaining asset registers and maintenance records.
• Prepare shift reports and operational summaries.
• Support reporting on KPIs, service performance, and compliance activities.

Skills

Operations coordination

Administration

Scheduling

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Attention to detail

Tools

Microsoft Office

Job description

National Operations Centre (NOC) Coordinator

Allied Integrated Management – Liverpool NSW

Allied Integrated Management is a leading provider of integrated services across Australia, delivering security, cleaning, facilities management, maintenance, pest control, and support services across retail, commercial, government, and industrial sectors.

Our National Operations Centre (NOC) plays a critical role in coordinating operations across multiple service streams and ensuring the consistent delivery of safe, compliant, and high-quality services to our clients.

As Allied continues to grow nationally, we are seeking a highly organised, detail-oriented NOC Admin Officer to support both security and facilities operations through effective scheduling and administrative support.

Position Summary

The NOC Admin Officer is responsible for supporting the delivery of Allied’s national operations by coordinating work orders, monitoring service activities, scheduling contractors and field staff, and ensuring compliance across both security and facilities services.

Working within Allied’s National Operations Centre, this role provides real-time operational support across multiple client sites, ensuring preventative maintenance, security operations, incidents, and service requests are managed efficiently and professionally.

This role is suited to someone with strong administrative capability, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Operations Monitoring & Coordination

• Monitor operational activity across security and facilities services through Allied systems including EDGE and associated platforms
• Track and manage service requests, incidents, alarms, and work orders in real time
• Coordinate field staff, technicians, and contractors across national sites
• Maintain accurate job records, updates, and status tracking
• Ensure all tasks are completed within required timeframes and elevate delays where required

Maintenance Planning & Scheduling

• Coordinate and schedule preventative, reactive, and statutory maintenance activities
• Support the implementation and tracking of maintenance schedules across client portfolios
• Monitor open work orders and ensure timely completion
• Assist with maintaining asset registers and maintenance records
• Ensure servicing activities comply with manufacturer recommendations and regulatory requirements

Administration & Reporting

• Maintain accurate records of work orders, incidents, and communications
• Prepare shift reports and operational summaries
• Support reporting on KPIs, service performance, and compliance activities
• Maintain up-to-date client, site, and contractor information in Allied systems
• Assist with procurement and coordination of service providers where required

Experience & Qualifications:

• Minimum 2–3 years experience in operations coordination, administration, or scheduling.
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams)

Key Attributes:

• Exceptional attention to detail and administrative accuracy
• Strong organisational and time management skills
• Ability to manage multiple tasks simultaneously
• Calm and professional under pressure

Allied Integrated Management is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act 2009.

ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED