Operations Coordinator – Heating & Cooling

Boutique Heating and Cooling; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Boutique Heating and Cooling in Melbourne's south east is seeking an organised Operations Administrator to support the day-to-day running of the office. You will coordinate bookings, manage paperwork, and keep customers and technicians informed.

You'll work closely with the owner and a small team, handling scheduling, quotes and invoices, and identifying ways to improve office processes and customer service.

Qualifications

• Previous experience in administration, scheduling or customer service.
• Strong organisation skills and attention to detail.
• Friendly, professional communication over the phone and by email.
• Confidence managing several tasks and adjusting priorities when needed.
• A proactive approach, with the ability to work independently and follow through.
• Experience in a trades or service business, or with job management and accounting software, would be an advantage.

Responsibilities

• Answer phone calls and emails, and respond to customer enquiries.
• Schedule installations, servicing and repairs, coordinating technician availability.
• Confirm bookings and keep customers updated about arrival times or schedule changes.
• Prepare and send quotes and invoices, and follow up outstanding responses and payments.
• Coordinate supplier orders and deliveries with the team.
• Maintain accurate customer records, job notes and documentation.
• Support the owner and technicians with day-to-day administration.
• Identify practical ways to improve office processes and customer service.

Job description

Boutique Heating and Cooling in Melbourne's south east is seeking an organised Operations Administrator to support the day-to-day running of the office. You will coordinate bookings, manage paperwork, and keep customers and technicians informed.

You'll work closely with the owner and a small team, handling scheduling, quotes and invoices, and identifying ways to improve office processes and customer service.