Operations Coordinator - Full-Time, Caloundra (Growth & Impact)

Wurtulla Plumbing and Drainage; Caloundra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent full-time role

Sunshine Coast location

Job summary

Wurtulla Plumbing & Drainage is seeking a capable, organised operations all-rounder to join our Caloundra-based team. This hands-on, office-based role coordinates field teams, keeps customers informed and ensures jobs move from booking to completion with efficiency and care.

You’ll work closely with a Planning Manager and another coordinator to balance live work with forward workload, gaining exposure to the full service operation in a growing, Australian-owned family business on the Sunshine

Qualifications

• Experience in operations coordination, scheduling, dispatch or similar fast-moving environments.
• Organised, proactive, able to juggle changing priorities with attention to detail.
• Confident communication with customers, suppliers and field staff.
• Strong computer skills and ability to learn job management software.
• Good judgement, follow-through and willingness to help where needed.
• Team-focused with a focus on delivering great customer service.

Responsibilities

• Coordinate plumbers, customer appointments and changes to the daily job schedule.
• Keep customers and field staff informed and resolve operational issues.
• Track jobs through to completion, capture labour, materials and documentation.
• Follow up completed work and help issue accurate invoices promptly.
• Plan upcoming jobs, including access, materials, equipment, subcontractors and staffing.
• Organise planned maintenance, purchase orders and supplier follow-ups.
• Maintain accurate records in the job management system and hand over to colleagues.
• Identify problems early, take ownership of follow-ups and escalate high-risk matters.

Skills

Operations coordination

Scheduling

Dispatch

Customer service

Problem solving

Team collaboration

Job description

Wurtulla Plumbing & Drainage is seeking a capable, organised operations all-rounder to join our Caloundra-based team. This hands-on, office-based role coordinates field teams, keeps customers informed and ensures jobs move from booking to completion with efficiency and care.

You’ll work closely with a Planning Manager and another coordinator to balance live work with forward workload, gaining exposure to the full service operation in a growing, Australian-owned family business on the Sunshine