Graduate Operations & Customer Service Coordinator

CIMC Wetrans Australia Pty Ltd; Sydney; Presencial; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training program

International fast-paced environment

Career progression opportunities

Competitive remuneration

Descripción de la vacante

CIMC Wetrans Australia Pty Ltd is seeking an Operations Coordinator / Customer Service for our Auburn, NSW team. This graduate-friendly role offers hands-on exposure to air and sea imports/exports within a fast-paced, international setting, with training and opportunities to advance into senior operations and key account management.

Ideal candidates have 1–2 years in freight forwarding or a recent graduate, with strong English and Chinese communication.

Formación

• 1–2 years of experience in freight forwarding or logistics or a recent graduate
• Strong communication skills in English and Chinese
• Positive, can-do attitude with a willingness to learn and take on challenges
• Interest in logistics and freight forwarding industry
• Knowledge of freight forwarding, EDI software, or customs processes is a plus but not required

Responsabilidades

• Respond promptly to client queries and ensure timely solutions
• Build and maintain strong relationships with clients and internal teams
• Advise management on potential areas for revenue generation or process improvement
• Assist in identifying and implementing solutions for continuous improvements
• Update SOPs and ensure accurate system data
• Ensure timely dispatch of pre-alerts, arrival notices, tax invoices, and outturn reports
• Maintain clients' shipment progress, including delays
• Ensure timely customs declarations are lodged
• Follow up with AQIS, COO, and COA requirements as needed
• Ensure timely transport arrangements and deliveries
• Invoicing and closing files accurately

Conocimientos

Bilingual English & Chinese

Willingness to learn

Descripción del empleo

CIMC Wetrans Australia Pty Ltd is seeking an Operations Coordinator / Customer Service for our Auburn, NSW team. This graduate-friendly role offers hands-on exposure to air and sea imports/exports within a fast-paced, international setting, with training and opportunities to advance into senior operations and key account management.

Ideal candidates have 1–2 years in freight forwarding or a recent graduate, with strong English and Chinese communication.