Operations Coordinator

Grove Group; Penrith; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

Grove Hire is seeking a motivated Customer Service & Operations Coordinator to join the team in Australia. Reporting to the Operations Manager, you will coordinate the delivery, installation, collection and maintenance of on-site facilities, manage hire contracts and quotes, and liaise with clients, suppliers and transport subcontractors to ensure excellent service.

This hands-on role requires strong organisational skills, a proactive attitude, and the ability to multi-task in a fast-paced

Qualificações

• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and meet deadlines.
• Customer-focused mindset with problem-solving aptitude.
• Positive, flexible, hands-on approach to work.

Responsabilidades

• Answer incoming customer calls and respond to enquiries professionally and efficiently.
• Manage hire contracts, customer records and email correspondence.
• Prepare customer quotations and proactively follow up on opportunities.
• Coordinate transport subcontractors for equipment deliveries, installations and collections.
• Liaise with suppliers and raise purchase orders as required.
• Work closely with the yard team to conduct and reconcile regular stock takes.
• Assist with coordinating equipment maintenance and ensuring customer requirements are met.
• Provide exceptional customer service and support the smooth running of daily operations.

Conhecimentos

Communication skills

Organisational skills

Time management

Customer service

Independent worker

Team player

Driver's license

Descrição da oferta de emprego

With more than 20 years of experience, Grove Hire has built a strong reputation for supplying relocatable buildings and site facilities to the construction industry.

We pride ourselves on delivering a complete, turnkey solution that makes setting up and managing construction sites as simple and efficient as possible for our clients.

Our modern fleet of relocatable buildings and accessories, combined with our commitment to exceptional hygiene and presentation, ensures our clients' employees and subcontractors have access to quality on-site facilities.

As our business continues to grow, we are looking for a motivated, organised and customer-focused Customer Service & Operations Coordinator to join our team.

About the Role

Reporting directly to the Operations Manager, you will play an important role in the day-to-day operations and ongoing success of Grove Hire.

This is a varied and hands-on position where no two days are the same. You will be the key point of contact for clients, suppliers and transport subcontractors, coordinating the delivery, installation, collection and maintenance of our equipment.

From preparing quotes and managing hire contracts to coordinating logistics and supporting our yard team, you will help ensure everything runs smoothly and our customers receive an outstanding experience.

If you enjoy building relationships, solving problems, staying organised and working in a fast-paced environment, this could be the perfect opportunity for you!

Key Responsibilities

• Answer incoming customer calls and respond to enquiries professionally and efficiently.
• Manage hire contracts, customer records and email correspondence.
• Prepare customer quotations and proactively follow up on opportunities.
• Coordinate transport subcontractors for equipment deliveries, installations and collections.
• Liaise with suppliers and raise purchase orders as required.
• Work closely with the yard team to conduct and reconcile regular stock takes.
• Assist with coordinating equipment maintenance and ensuring customer requirements are met.
• Provide exceptional customer service and support the smooth running of daily operations.

What We're Looking For

• We are looking for someone who is reliable, proactive and takes pride in delivering great results.
• Ideally, you will bring:
• A current driver's license.
• Strong organisational and time management skills.
• The ability to prioritise competing tasks and meet deadlines.
• Excellent communication and customer service skills.
• Confidence working with customers, suppliers and subcontractors.
• A positive, flexible and hands-on approach to work.
• The ability to work independently while contributing to a team environment.

A current forklift license would be advantageous but is not essential.

Why Join Grove Hire?

Be part of an established business with more than 20 years of industry experience.

Enjoy a varied role with plenty of opportunity to take ownership and make a difference.

Work alongside a supportive team in a hands-on environment.

Build strong relationships with customers and industry partners.

Play an important role in the continued growth and success of the business.

Please note: Only shortlisted candidates will be contacted. No recruitment agencies, please.

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