Internal Sales Coordinator

Grove group; Greater Dandenong; On-site; AUD 60,000 - 90,000; Full time

Job summary

Grove Hire in Victoria seeks an Internal Sales Coordinator to support small and medium-size projects, handling enquiries from initial contact through quotation and order confirmation, helping customers select suitable site offices, amenities and modular solutions.

Based in Pakenham, you will collaborate with Victorian sales, operations and delivery teams to manage a portfolio, prepare accurate quotes, follow up opportunities and coordinate details from enquiry to delivery.

Qualifications

• Experience in internal sales, customer service or hire coordination.
• Ability to prepare accurate quotations and manage multiple projects.
• Strong communication and relationship-building skills.

Responsibilities

• Respond to Victorian customer enquiries via phone, email and online channels.
• Prepare accurate quotations, hire schedules and related information for small and medium projects.
• Coordinate availability, delivery and installation timing with operations and delivery teams.
• Develop relationships with existing customers and identify repeat business opportunities.
• Maintain accurate customer, opportunity and activity records in the CRM system.
• Assist with pricing updates and sales campaigns; support general account administration.

Skills

Internal sales

Customer service

Quotation preparation

CRM experience

Communication

Time management

Microsoft Word

Microsoft Excel

Tools

CRM software

Quoting systems

Hire-management systems

MS Word

MS Excel

Job description

Help Victorian customers turn everyday project requirements into practical site solutions.

Grove Hire is seeking a proactive, customer-focused Internal Sales Coordinator to support small and medium-size projects across Victoria. You will manage enquiries from first contact through to quotation and order confirmation, helping customers select the right site offices, amenities and modular solutions for their projects.

About Grove Hire

Grove Hire supplies quality site offices, modular buildings and site amenities to construction, infrastructure, industrial and commercial customers. We are known for responsive service, reliable delivery and practical solutions that help customers establish safe, functional project sites.

About the role

Based in Pakenham and working closely with the Victorian sales, operations and delivery teams, this is an opportunity to work on you will manage a portfolio of small to medium project opportunities. This is an internal role suited to someone who enjoys speaking with customers, preparing accurate quotes, following up opportunities and coordinating the details that turn enquiries into successful hires.

Key responsibilities

• Generate opportunities by proactively responding to project leads on software such as Estimate 1, Felix, ICN and Gateway
• Respond promptly to phone, email and online enquiries from Victorian customers.
• Understand project requirements and recommend suitable site offices, lunchrooms, changerooms, ablutions and associated equipment.
• Prepare accurate quotations, hire schedules and supporting information for small and medium projects.
• Follow up open quotes and maintain regular contact with customers throughout the sales process.
• Coordinate availability, transport, installation requirements and delivery timing with operations and project teams.
• Develop strong relationships with existing customers while identifying repeat and new-business opportunities.
• Maintain accurate customer, opportunity and activity records in the CRM system.
• Support pricing updates, sales campaigns and general account administration.
• Assist with the smooth handover of confirmed orders to delivery teams.

About you

You are a confident communicator who enjoys helping customers, keeping opportunities moving and managing details from enquiry to order. You are organised, commercially aware and comfortable balancing many active quotes and projects at once.

What you will bring

• Experience in internal sales, customer service, sales support or hire coordination.
• A practical, solutions-focused approach and confidence discussing customer requirements.
• Strong communication, relationship-building and follow-up skills.
• Good commercial awareness and confidence preparing quotations.
• Excellent organisation, accuracy and time management.
• Competence with Microsoft Word and Excel; experience using CRM, quoting or hire-management systems is valued.
• Experience in equipment hire, construction, infrastructure, modular buildings or a related industry will be highly regarded.
• Manage a varied pipeline of Victorian projects.
• Join a supportive local team with strong hire and project-delivery experience.
• Build your skills across internal sales, quoting, customer relationships and project coordination.
• Take ownership of opportunities and see projects progress from enquiry to delivery.
• Work from our Pakenham location, close to home.