Operations Coordinator

hcmportal; Adelaide; Presencial; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

UPS is seeking an Operations Coordinator to oversee daily inbound and outbound shipments, coordinating with drivers, offices and the Packaging Team. The role uses Maestro to plan, execute and monitor import/export movement, including temperature-controlled and special handling requirements.

Strong attention to detail and customer focus are essential, with experience in international logistics and pharma-related operations.

Formación

• Professional experience in customer service operations, preferably in international air freight.
• Preference for knowledge of pharmaceutical and clinical trial industry.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player, self-motivated.
• Proficiency in MS Office: Excel, Word.

Responsabilidades

• Monitor inbound and outbound shipments daily to meet timelines.
• Plan, execute and monitor shipments using Maestro.
• Coordinate collections, deliveries, and recoveries with departments and drivers.
• Maintain communication with Packaging Team for supplies.
• Process temperature-sensitive shipments for cold chain.
• Prepare and maintain temperature-controlled shipments.
• Provide proper documentation to agents/drivers.
• Confirm MAWB and route for final destination.
• Define best routes and update Maestro milestones.
• Handle irregularities and perform admin tasks.

Conocimientos

Customer service operations

Pharma/clinical trial knowledge

Quality & attention to detail

Customer focus

Team player / independent

MS Office / Excel / Word

Herramientas

MS Office

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Main Duties and Responsibilities

• The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
• Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments
• Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
• Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
• Prep and maintain temperature controlled shipments as required.
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
• Confirm that every recovery is complete by matching the information against the manifest during reception process.
• Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill “MAWB” consignment instructions.
• Define the best possible route to dispatch the shipment to its final destination.
• Condition shipments as required and update the proper milestones in Maestro.
• Obtain a booking with the airline and consign the MAWB as instructed.
• Enter the Route Leg for International Flights.
• Send the Alert through Maestro.
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
• Use Daily Schedule Report and update Maestro with all departures from the airport
• Handling of irregularities
• Perform additional administrative work as deemed necessary.

Qualifications

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
• Commitment to quality and attention to detail
• Strong customer focus
• Team player / self-dependent / motivated to succeed
• Proficient in MS Office / Excel / Word

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.