Operations Coordinator

560 Marken Time Critical Express Limited; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

UPS in Adelaide, Australia is seeking an Operations Coordinator to monitor all inbound and outbound shipments daily, leveraging Maestro to plan and track import/export activities. You will coordinate with offices, agents and drivers, ensuring temperature-controlled shipments are prepared and delivered on time.

Ideal candidates bring experience in international logistics, a keen eye for quality, and strong customer focus.

Qualifications

• Professional experience in customer service operations, preferably in international air freight, logistics or distribution.
• Preference for knowledge and experience of the pharmaceutical and clinical trial industry.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player / self-dependent / motivated to succeed.

Responsibilities

• Monitor all inbound and outbound shipments daily to ensure timely delivery.
• Use Maestro to plan, execute and monitor import/export shipments and coordinate with Marken offices and drivers.
• Maintain communication with Packaging Team to ensure supplies for collections and deliveries.
• Prepare and maintain temperature controlled shipments as required for cold chain processes.
• Provide proper documentation to agent/driver for collections and deliveries and confirm recovery completion.
• Define the best route and obtain MAWB consignment instructions for shipments.

Skills

Customer service operations

Pharma/clinical trials knowledge

Attention to detail

Customer focus

Team player

Tools

MS Office

Excel

Word

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Main Duties and Responsibilities

• The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
• Work with our operating system "Maestro" to Plan, execute and monitor import & export shipments Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
• Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes Prep and maintain temperature controlled shipments as required.
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
• Confirm that every recovery is complete by matching the information against the manifest during reception process.
• Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill "MAWB" consignment instructions.
• Define the best possible route to dispatch the shipment to its final destination.
• Condition shipments as required and update the proper milestones in Maestro.
• Obtain a booking with the airline and consign the MAWB as instructed.
• Enter the Route Leg for International Flights.
• Send the Alert through Maestro.
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
• Use Daily Schedule Report and update Maestro with all departures from the airport.
• Handling of irregularities.
• Perform additional administrative work as deemed necessary.

Qualifications

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player / self-dependent / motivated to succeed.
• Proficient in MS Office / Excel / Word.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.