Operations & Compliance Officer — Transport Services

Department of Transport and Main Roads QLD; Hervey Bay; On-site; AUD 65,000 - 82,000; Full time

Job summary

Department of Transport and Main Roads QLD in Hervey Bay is seeking a dedicated permanent AO4 Operations Officer in a full-time capacity to support our vision of connected communities in a sustainable Queensland. You will deliver frontline customer service, assist with ministerials and correspondence, advise industry on policy, monitor data systems, and coordinate school transport services.

This role emphasises governance, accountability, and sound decision-making to ensure regulatory compliance

Responsibilities

• Deliver frontline customer service including investigating and assisting with resolution of difficult complaints.
• Provide advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitor data systems to ensure accountability and sound governance.
• Coordinate, administer and supervise specialised school transport and the school transport assistance scheme (STAS).
• Assess and process regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assist with monitoring performance under service contracts with emphasis on compliance and operational delivery.

Job description

Department of Transport and Main Roads QLD in Hervey Bay is seeking a dedicated permanent AO4 Operations Officer in a full-time capacity to support our vision of connected communities in a sustainable Queensland. You will deliver frontline customer service, assist with ministerials and correspondence, advise industry on policy, monitor data systems, and coordinate school transport services.

This role emphasises governance, accountability, and sound decision-making to ensure regulatory compliance