Operations Officer

Department of Transport and Main Roads QLD; Hervey Bay; On-site; AUD 65,000 - 82,000; Full time

Job summary

Department of Transport and Main Roads QLD in Hervey Bay is seeking a dedicated permanent AO4 Operations Officer in a full-time capacity to support our vision of connected communities in a sustainable Queensland. You will deliver frontline customer service, assist with ministerials and correspondence, advise industry on policy, monitor data systems, and coordinate school transport services.

This role emphasises governance, accountability, and sound decision-making to ensure regulatory compliance

Responsibilities

• Deliver frontline customer service including investigating and assisting with resolution of difficult complaints.
• Provide advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitor data systems to ensure accountability and sound governance.
• Coordinate, administer and supervise specialised school transport and the school transport assistance scheme (STAS).
• Assess and process regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assist with monitoring performance under service contracts with emphasis on compliance and operational delivery.

Job description

Department of Transport and Main Roads QLD – Hervey Bay QLD

TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a full-time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

Some of your responsibilities will include:

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications will remain current for 12 months.