Operations Support Officer

Department of Transport and Main Roads QLD; Hervey Bay; On-site; AUD 60,000 - 75,000; Full time

Job summary

Department of Transport and Main Roads QLD in Hervey Bay is seeking a permanent AO3 Operations Support Officer to help deliver Connected communities in a sustainable Queensland. The role requires sound decision-making, accountability and the ability to build enduring relationships with a range of stakeholders.

You will work in a small team, provide frontline customer service, assess applications under policy, support STAS administration and monitor service contracts, while staying up to date

Qualifications

• Experience in frontline customer service.
• Ability to administer passenger transport products under policy.
• Familiar with school transport schemes and STAS.
• Knowledge of procedural and legislative guidelines.

Responsibilities

• Liaise with stakeholders to ensure efficient unit operations.
• Deliver frontline customer service including investigating complaints.
• Administer passenger transport products and assess applications under policy.
• Support School Transport Assistance Scheme (STAS) administration.
• Assist with performance monitoring of service contracts and accreditations.
• Maintain knowledge of procedural and legislative guidelines.

Skills

Customer service

Stakeholder liaison

Compliance knowledge

Job description

Department of Transport and Main Roads QLD – Hervey Bay QLD

TMR are seeking a permanent AO3 Operations Support Officer in Hervey Bay on a full-time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and builds enduring relationships.

Some of your responsibilities will include:

• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
• Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Applications will remain current for 12 months.